Cheap Car Rentals in Eugene Airport

Everything thing was great

Booked car Sept. 2021. Went to pick it up July 2022, they said they couldn't process it. No car for me. Very poor service.

The vehicle was returned with a full tank and the company lied and added a $108 surcharge to my bill. That’s an extreme malpractice by that company.

Staff was very helpful and friendly. Thanks!

Budget at Eugene airport is very efficient

Quick, efficient pickup. Speedy drop off. Warning light was on for oil check…company should have checked that out earlier and dealt with the recommended oil change!

My car got a flat tire on the highway. When I returned the car, their main concern was that everyone in my group was okay, not about the car or the tire. It was refreshing.

The car we were coming down to Eugene in broke down, we asked Enterprise if we could pick it up that night or the next day, possibly with a small discount since we had to pay to take a train down to Eugene after our car was towed & we would only have the car for 1/2 days. I know I’m not entitled to anything, but it was a bummer when we had to pay the full price, and also that every person we talked to gave us completely different answers regarding opening/closing times, the latest/earliest we could pick up the car, etc. When we picked up the car, the customer service worker was very rude, wouldn’t answer our questions in full, and made us feel like we were a nuisance. I work in customer service, I’m not asking for overly positive workers, I would just prefer clear answers regarding the $40,000 car I was about to borrow. It was a lame weekend full of lame happenstances like this, what can you do?

our fault for booking last minute in a busy weekend but it was expensive; staff was great, very easy pick-up and drop off

Did not give me the car I rented and needed Charged me over 1000$ extra because I returned the car to another location 100 miles away

Quick and efficient communication concerning pick up and return of car. Will use again.

Got in the crowded line prior to my pickup time. Got to the counter 30 minutes prior to my scheduled time and went through the entire process, noticed there was an additional charge in my paperwork, asked them what it was and they then notified me that they were charging me for picking up an hour early. Got to the car and there were stains throughout and trash still in it. Showed up to the drop-off office and it was close. No instructions were given for dropping off the rental. Called every number available and no one answered. Circled around for more than 20 minutes until a neighboring hotel staff member helped us. An hour later, I received a notification from my bank that I was charged $100 by Hertz. Checked my email and there was no explanation.

Had a surprise upgrade (convertible), which would have been nice if the weather were better — and I didn’t have to get a kid in and out of the backseat (two-door car) the entire trip.

Very convenient to have agents and cars right at Eugene airport. No shuttle. Agents very friendly. One small but important glitch. My agent forgot to return my driver's license and credit card to me. Fortunately, I realized this about 5 min after leaving the counter and could come back and get it.

The car I originally got from my reservation had expired tags. Oregon lifted their offer to be lenient on expired tags in January 2022. Not to mention if I were to get pulled over, I would get a ticket. If I got pulled over by a State Trooper, I could get a misdemeanor. Not willing to risk it, My companion and I had to fight to get a different car with non expired tags. Even paying for the class upgrade ourselves because all of the other cars in the class I made a reservation for that they had available had expired tags.

They let you choose premium cars online, but the woman at the counter said they don't actually have any cars and won't in the future, so they always put you in a different class. I only learned this after a few rentals getting something much larger than I asked for.

Create a system for the line. Ppl just gather around waiting for the rental. No order in place. Horrible experience.

I got charged $63.00 for fuel charges. I fueled the car before returning it. Now I will have to submit a ticket and spend two hours on the phone with an agent.

The car was not clean inside AT ALL. It smelled like wet dog the entire time and there were dust and crumbs in all the cracks. The seats were stained and dirty. Definitely not worth the money I paid. I know it was a smaller car, but there's no need for it to feel like I took my 18-year-old cousin's car for the week. Gross. In addition, the people working for Hertz/Dollar left a woman stranded because she accidentally booked at a location outside of the airport. She had no way of getting to the other location. We gave her a ride after we got our car. She called ahead to let them know she was coming because they were closing soon. We got there at 5:00 pm and they had already locked up the store and left! Unbelievable. We gave her a ride back to the airport so she could hopefully rent from a different company. I could not believe that the airport employees didn't offer to help her and that the other location closed when they KNEW she was on her way. I will never rent from Dollar or Hertz again because of this complete disregard for her safety and for customer service... and a filthy car.