Pickup was straightforward. The car we chose, a Toyota Prius had 35K miles and was a bit banged up. Dropoff was a horror show. I caravanned with my wife, who drove the Prius, and I followed in our own car. She drove into the Budget return lot at PHL airport. She didn't receive any help figuring out where to leave the car or what she had to do in order to check out. Then, to make matters worse, there was no place for me to stop and pick her up. My only option was to park where I was blocking cars attempting to exit the rental lot as well as cars attempting to drive into the returns lot. VERY stressful for both my wife and me.