Cheap Car Rentals in Costa de la Luz

Liked nothing. Horrible experience.

The rental location was terrible. First, it was 25 minutes away from the airport. Then, I had to wait three hours to get my car because they were overbooked for the weekend. Didn’t respect the turns. People who complained and got upset got their cars last. People who just were patiently sitting got their cars first without any issue. The experience was terrible indeed. Would never use Hertz again.

I was not aware that the pick up location closed at noon on the day I was scheduled to pick it up. When I arrived I found out they were closed and they could not help me. Plus I noticed that the car that I was wanting to rent wasn’t even available in the lot, so I had I arrived earlier I wouldn't have been able to get what I was looking for. I ended up having to cancel the reservation and go to a different location to pick up the car. What should’ve taken 30 minutes ended up taking four hours. Not impressed at all.

Trish and Isha were great from the start ! they also booked a Lyft for me to get back to my condo, since i could not get wifi on my phone! great service !!!

Okay the reservation time was at the same time as store closing. I was unable to get my car because I didn’t arrive exactly at 12pm. I am severely disappointed with the service I received at the Hertz rental service at 949 W Camelback Rd, Phoenix, AZ. The employees refused to assist me and other customers beyond 12:01pm, even though we had reservations. An older African American employee wearing light blue, even stayed that, “They (Hertz) watch our time sheets and want us to clock out as quickly as possible.” I had to wait outside in 90+ degree whether for an hour, while on the line with Hertz customer service and while a family member of mine was suffering from Covid-symptoms. I had to even call customer service twice. The first agent was “unable” to find any near by car options nor help me cancel my booking. The second agent went above and beyond to help me find car alternatives but unfortunately all options were at least double what I originally paid and out of my price range. I will not be using Hertz or their partners Thrifty and Budget rental. For my future experiences I will be using Turo or an alternative service with clearer communication and service. While I was waiting for over 60 minutes, I also saw 5 other families unload their items, arrive at the door with reservations after 12pm. Why was the computer system able to give them later reservations if the Hertz store was closed?? This Hertz location has a hard closing time at noon while serving a travel industry full of delays and unexpected events. They are also not updating their partners correctly. How will you be ensuring that your car rental partners have up to date and clear information for your customers??

The car was not available at the AirPort It cost me $40 hub transport to go to camelback road for pick up and $30 taxi to my hotel The car was not ready at 12 but 2 hrs later I was extra charged $321 but the final extra was $9 I wonder when i will receiver the balance Overall very disappointing

I thought I was renting a car from the Alamo at the Phoenix International airport, but it is unclear whether they changed it to Mesa (1/2 hour away) or I mistakenly reserved it there. Either way it was not at all clear at the website. So I arrived at the airport and there was no reservation and no cars available. Very disturbing to deal with.

Staff was friendly and efficient. Easy pick up and drop off. Everything was fine.

takes way too long to check in after making reservations online. People use the convenience of booking online to skip the long lines and waiting time! Not impressed with Alamo at all. Way over priced for a SUV that was very uncomfortable for the entire family.

Enterprise desk was open late at FLG. Rental pick up and drop off process was easy and smooth

They had my car ready when I got there - clean, well maintained, and gassed up, Polite, courteous, and helpful workers were ready and attentive on pickup and return. Can’t get much better…

good experience

They took my reservation but had no cars

Much better experience than renting from one of those random companies you’ve never heard of just because they’re the cheapest. Had another car booked with a different agency but then found a car with enterprise for less so switched. What I did not realize was that it was at an off-airport location and cost me a $30 Uber ride to get to. That was pretty frustrating as it immediately negated the money I had saved given that I’d have to do the same thing coming home. However, the gentleman working at the rental center when we returned the car refunded us the money we had to spend on the Ubers which was unexpected but incredibly welcome and generous as it was not their fault but mine for not noticing. Just very pleasant customer service experience and would recommend

The guy who gave me the vehicle was too good at his job. What I mean is that he explained and explained and explained till I was almost late for my appointment. The window blades were wrecked Something was wrong with the vehicle. It felt like the front tired axis might break in half. Steering was bad The cloth seats were dirty Was hot getting into the car Not nice

Easy drop off

The check in agent was dealing with a frustrated customer ahead of us. We had to wait quite a while but more shocking was his rudeness and frustration back at the customer. Our check in was fine however we received a vehicle that reeked of cigarettes. It was disgusting and one of my kids has asthma and it really bothered him. We were traveling with friends who rented from Hertz. We shouldn't have had to pay more to receive better treatment and a cleaner vehicle.

I had the most embarrassing and unpleasant experience aside from loosing over 200 dallors and no rental car.i waited in line for about 20 min for the attendant to request a 300 dallor deposit from a major credit card she wouldn't accept debit card or cash. Very disappointing

I had a confirmed reservation priced at $435.20. When I arrived at AVIS, I was told my RESERVED CAR was not available and the only car that was was going to cost me 200 DOLLARS MORE. Given that I was alone, had no way to get another rental, and that time was of the essence because my sister was ADMITTED TO HOSPICE that day and I needed to get there ASAP, I had no choice but to take the car. I’m not sure why I should ever use KAYAK if your your system cannot lock in the price with a RESERVATION. I filled a complaint via your KAYAK customer service and NOTHING HAS BEEN RESOLVED. Feeling abused by both KAYAK and AVIS and will NEVER USE YOUR APP and will tell others not to use it as well and will never rent from AVIS again given their utter and complete dishonesty. A completely HORRIBLE experience.

Easy pick up & drop off. Still have not received email receipt so will have to call Avis.

Visited Avis and was helped in a matter of minutes. Service is quick and friendly. I had a similar experience during drop off.

Asked for car at Tucson International, car was at remote lot about a mile from airport. Nice walk with all our luggage. Avis would not allow return at airport so a nice walk upon flight out. No more Avis, no more Kayak.

Madrina at the Yuma airport and the staff in Monterey airport were very helpful... the Kia Sorrento was fine until the check engine light came on and then I got a flat tire in Carmel. Fortunately the Monterey Airport was close by.

We rented Sixt, through Kayak, and had an impossible time cancelling the reservation. We called, we sent emails, we tried to cancel through their website. Kayak indicates that any cancellation is through Sixt. Sixt makes the cancellation virtually impossible. We had a health related cancellation and we emailed the line, and got back an auto-response. We called and got sent to the email (which had the auto response). We tried to cancel use their cancel button, but it did not recognize the reservation. Then, we got billed, so now we have to dispute the charge through our credit card. It's not worth the hassle to rent through Sixt.

they tried to add $50 to my rental saying i had a Corporate rate anyway i got my original rate after i was informed to reach out to Budget i said was going to but they called me 10 min later to inform that they would except my original price for rental. So my weekend started out very upsetting i kept thinking what was going on… but in the end they honored my rate

I booked a seden similar to Toyota Camry like because of good gas mileage. But, they didn’t have a seden that I wanted and gave me an suv instead without charging. I was also surprised by hidden fee of 30% of city tax!!! If I knew there were that much of taxation i wouldn’t rent a car and hired uber instead. $414 for a week of rental car on estimate was a joke. I ended up paying almost twice of what they quote on. Not happy with false advertisement.

such a rip off

Rented from Dollar instead! Budget would not accommodate my reservation because it was through a third party.