Cheap Car Rentals in Puerto Vallarta

Made a reservation 2 weeks in advance, showed up and they have no cars. Long story short, they eventually find a car at another rental service for $100 more. I took the bus instead.

The booking price always looks great when reserving in Mexico, but at pick-up they add on mandatory insurance and fees that are usually more than the booking fee. Still a reasonable deal.

Nice representatives. Clean and cool office. No pick up service at the airport. We waited for an hour not knowing this. 🥵

Simple, fast and available!

I opted for the full coverage insurance and was told that the total would be $490. After returning the car, the total was $630. Not only was this place completely dishonest, they couldn't have been in any less of a hurry. Took us over an hour to get checked in and almost an hour to return the car.

Overall it was pretty easy. The guys that helped with the inspection and return were professional and friendly. The car was in ok condition, definitely a bit rough around the edges, but it functioned well; the cars do have a hard life down there with the rough roads. Overall an easy experience with no heavy upsell, which is always nice to avoid.

The only thing we didn't like is at checkout no paperwork is given. Instead, they check you out, say thank you and that follow-up will be done via email. Paperwork of expected charges would be comforting.

Many hidden fees!! They force you to purchase insurance even though most credit cards cover this. It is at minimum $20/day. Also lots of taxes. It ended up being about $200 more than advertised on Kayak. Complete BS.

Kayak hooked me up with a midsize car for me , my wife and my parents who are larger people so we need a midsize vehicle for our trip and there's luggage too! First off we couldn't find the enterprise on FRANCISCO MEDINA ASCENCIO 141, Puerto Vallarta, JA, MX which doesn't exist. So we went to the airport enterprise- to grab our Nissan Xtrail, they proceeded to tell us that they don't have a car for us even though we have one reserved prior to coming. Arguing with the enterprise rental person no apology or anything, which is ridiculous. So we cancelled our rental reservation due to no car and no help from enterprise at all. We tried to get a car at Alamo at the airport who also didn't have any cars for us. They took us to the big Alamo outside of the airport. They told us they had a midsized car and they gave us a Nissan Micra clown car. This is the smallest car and we all had to sit with luggage on our laps and at our feet it was so small. Whatever we get the car do our trip to Mazatlan and go to return the car. They won't give us our deposit back so we sat and waited. They were super unhelpful and didn't know a goddam thing about anything at all. This was the WORDST RENTAL CAR EXPERIENCE EVER!!!!!!! I am not at all impressed with PRICELINE, KAYAK, ENTERPRISE OR ALAMO!! You have all gotten this review because none of you are helpful or even care about your customers. I will never ever use PRICELINE, KAYAK , ALAMO OR ENTERPRISE EVER AGAIN! I would like this issue to be rectified.

Everything was just fine. Thanks for your services

By far the worst rental car experience of my life. We were charged much more the the rate advertised on Hotwire and the “insurance” charge made my total 3x more than what I found online. $360 USD for a 2 day rental, MORE than I paid for an entire week rental with a different agency in the area the week before. On top of that, the agents tried to charge us an extra $1000 pesos to clean out a little dog hair that was in the car for “extra work” they would need to do. The manager tried to negotiate with us when we argued, and lowered it to $500 pesos, as if it was some kind of deal that we had to negotiate. There was nothing about dog hair in the contract, and when we pointed that out, the agent pointed to a different section about smoking in the car, claiming that it also applied to dog hair. Anyway, we didn’t want to pay this absurd fee so We took the car and cleaned it with OUR HANDS and it took 10 minutes. We read terrible reviews online but decided to risk it since it was only a 2 day rental. It was way overpriced, a horrible experience, and honestly the whole company seems like a giant scam. Knowing the reviews, we were cautious on everything: we brought the far back a day early, full tank of gas, got the 100% insurance coverage, and they still tried to rip off a client like us. Hertz should be ashamed to be associated with this company, and they should also be investigated for fraud, based on our experience and others I’ve read. I will never be renting from Hertz again and I will be sharing this review with everyone I know.

When I got to Puerto Vallarta they didn't have my car. The girld in the airport booth. Didn't try to help me she didn't care. I got stuck in puerto vallarta for one day . I had to pay a hotel for the night. I end un talking the bus to my destination. Very bad service from the girl at the booth. I will never used Kayak or thrifty.