Which car rental company is considered to be the best in Playa del Carmen?

Taking our users’ ratings and reviews into consideration, Payless (8.0 rating), Avis (6.5 rating) and NU Car (6.0 rating) seem to be the best car hire companies in Playa del Carmen.

What are gas prices like in Playa del Carmen?

The average price of petrol in Playa del Carmen is AED 4.30/litre over the past month, costing you anywhere between AED 193 and AED 279 to fill up a car’s fuel tank.

How far in advance should I hire a car in Playa del Carmen for the best price?

Booking your car hire early can save you up to 12%. Aim to book your car hire at least 25 days in advance to take advantage of a below average price in Playa del Carmen.

Can I rent a car for a month in Playa del Carmen?

Typically, how long you can rent a car for depends on the inventory of the supplier. For Playa del Carmen however, it is certainly possible to rent a car for an entire month.

What car do most people hire in Playa del Carmen?

Hyundai Accent, which is a Economy vehicle, is the most popular to hire at Playa del Carmen according to Cheapflights users.

What is the cheapest time to rent a car in Playa del Carmen?

Currently, the cheapest month to rent a car in Playa del Carmen is September. The most expensive time to rent a car is December. The cheapest prices for each month are shown above, but prices will vary based on availability, how far out you book your rental car, and of course, car type.

Cheap Car Hire in Playa del Carmen

8.0

Excellent

4 reviews•9 locations

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Overview

Recent reviews

10.0

Excellent|Jul 2022

When you rent a car in Mexico, Avis is the way to go. In Mexico, there is a mandatory liability insurance required by law. That insurance is rarely covered by your personal insurance and is provided by the car rental company. If you rent with other company, they will charge you that insurance at very high costs (an extra at your initial booking price). But at Avis Mexico, there are no bad surprises. That insurance is always included in the online booking price. Again, Avis is the way to when you are renting a car in Mexico.

10.0

Excellent|Nov 2021

Avis staff is great. knowledgeable and friendly. I had a great experience with them

4.0

Okay|Jun 2021

The reservation was clearly indicating a drop off in a different city and the price did changes already when booked this way. We were charged double when we pick up because the drop off in diff city wasn’t actually charged according to Avis, this impacted our budget for the vacation, obviously we could not cancel the reservation cause all out itinerary was planed.. Then, the agency and location indicated in the avis summary was a location that is closed for one year now, we lost time and money going there and we had to go to another agency at the other side of the city that was actually next to where we came from. I will never book again through Kayak again and double check any information supplied by Avis

10.0

Excellent|Jan 2020

YES, all was good and they spoke english, a real bonus!

Pick up process was longer than expected, return was quick and easy

1 out of 2

Avis Locations in Playa del Carmen

1ra Sur Por 5ta Av Zona

+52 984 168 2734

Avenida 10 Calle 2 Y Calle 4

+52 984 876 2612

Avenida 10 Manzana 26

+52 984 688 8154

Carretera Fed 307 Km 306 Punta

+52 984 803 8081

Km 282 Puerto Juarez-L21-3

+52 984 188 0008

Km 282 Puerto Juarez

+52 984 159 1600

Lote 4 Manzana 73

+52 984 803 8081

Paseo Xaman-Ha Mzn.25 L-207

+52 984 873 3843

Tulum Playa D Carmen Km 294

+52 984 803 8081

4.0

Okay

1 review•3 locations

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Overview

Recent reviews

6.0

Good|Apr 2022

The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.

6.0

Good|Apr 2022

The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.

1 out of 1

3.3

Mediocre

16 reviews•6 locations

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Overview

Recent reviews

10.0

Excellent|May 2022

Nothing

8.0

Excellent|Apr 2022

The car could be a little bigger. Their version of the full-size is really a standard or midsize here in the U.S. They also try to sell you on high insurance which can double or triple the price of insurance. Be aware of that. Pick the basic LDW for Mexico and ask for nothing else.

2.0

Mediocre|Feb 2022

Closed the collection site 30 minutes early so I had to return the next day. They did not fill up with gas at handover so we had to dispute how much gas the car had

2.0

Mediocre|Dec 2021

We were extorted by the guys in the office when we picked up the car. They did not honor the pre-paid voucher and required that we paid them more money for the car we reserved. The contract they used was for a less expensive rental. I am certain they pocketed the difference. Also, we received the car with only enough fuel to get to a gas station. Practiced scammers.

1.9

Horrible|Aug 2021

Not happy. Bait & switch.

3.9

Mediocre|Jul 2021

They will find a way to make you take their insurance! You'll need a letter from your insurer describing in detail what they are covering.

1 out of 6

Europcar Locations in Playa del Carmen

Calle 10 Manzana 35, Lote 2-05, Local 6 Col. Centro Playa del Carmen Solidaridad Centro Comercial Plaza Paraiso

+52 984 157 9197

Carr Federal Chetumal

+52 998 877 2100

Ctra Cancun Chetumal Km 300

+52 984 179 9252

Oficina virtual, comunicarse al: +52 (984) 873 2820

+52 984 873 2820

Playa Del Carmen, Quintana Roo

+52 984 873 2820

Predio Limonar, Fraccion 2, Acceso Xcalacoco Playa del Carmen, QROO

No phone number provided

2.8

Mediocre

7 reviews•3 locations

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Overview

Recent reviews

2.0

Mediocre|Dec 2021

We never used it. We tried to cancel, and were unable to. I feel the website is deceptive, and will not use again.

1.9

Horrible|Oct 2021

There is nothing to say besides that this location looked like it hasn’t been open for days. I think kayak and the National rental car dealership in Playa Del Carmen need to communicate better. We showed up at 4 pm to get our car and it was completely closed. Says their open till 6, and our pick up reservation was for 5

8.0

Excellent|May 2022

The car was clean and had no problems and the pre-inspection was thorough. That gives a very comfortable feeling It would have been more comfortable if the tank was full. We now had to stop for gas soon after we picked-up the car

2.0

Mediocre|Apr 2022

They tried to overcharge us. They took ages to assist us. Super bad manners and attitude. Never ever recommending this to anyone.

2.0

Mediocre|Dec 2021

We never used it. We tried to cancel, and were unable to. I feel the website is deceptive, and will not use again.

1.9

Horrible|Oct 2021

There is nothing to say besides that this location looked like it hasn’t been open for days. I think kayak and the National rental car dealership in Playa Del Carmen need to communicate better. We showed up at 4 pm to get our car and it was completely closed. Says their open till 6, and our pick up reservation was for 5

2.0

Mediocre|May 2021

Nothing

I saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries

2.0

Mediocre|Mar 2021

They didn’t actually have any cars to rent out even though they had multiple listings online.

1 out of 3

2.6

Mediocre

28 reviews•5 locations

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Overview

Recent reviews

2.0

Mediocre|May 2022

The location listed on the website was not accurate. When we entered the address on google maps it took us to a nonexistent store front. When I tried calling the store, I was on hold for 15 minutes without an answer. Ultimately, we decided to forgo this reservation and pick a different car rental company

2.0

Mediocre|Apr 2021

The staff were friendly.

The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.

2.0

Mediocre|Nov 2019

Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.

4.0

Okay|Dec 2018

They didn’t have the booked car available so we had to pay extra for another car which wasn’t in the best shape. Staff At the return wasn’t very friendly nor helpful.

2.0

Mediocre|Apr 2018

Air conditioned office

They tried to quadruple the price with hidden costs when we went to pick up our car! We cancelled as we couldn’t afford it and ended up with no car.

2.0

Mediocre|Apr 2018

After more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.

1 out of 10

2.3

Mediocre

13 reviews•2 locations

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Overview

Recent reviews

2.0

Mediocre|Jan 2022

I feel totally and utterly ripped off. My price through You was $55 CAD incl taxes and fees. I am insured through my credit card, so said I’d decline insurance. I was told it is the law to get third party Liability (I checked and this is true). However I was charged $70 USD for ONE DAY. Online forums suggest this is typically $20-40 max per day. So I ended up paying closer to $150 CAD. Please look into this and get back to me - this seems utterly ridiculous. I could rent a car in Canada for 3-4 days for this price.

2.0

Mediocre|Jun 2021

Not much. The Playa del Carmen office is a disorganized at best. They don’t take cash and terminal was barely working the checkout process dragged a bit. The deposit hold was excessive. The car was good. Clean and in good working order

Customer service was horrendous. Had 9pm check in. Pulled up to find them closing over an hour early. Women who ran the counter was rude as was the guy who received the card. and they just basically locked the door in my face and left me abandoned with the car keys at 855pm. The local customer service number went unanswered for an hour until I was able to locate a corporate customer service number on their website. And then barely an apology. And all of this in Spanish. In English no chance. Worst experience in all my years of traveling. Never use them.

2.0

Mediocre|Jan 2022

I couldn’t rent a car from them! The didn’t have any cars! We lost a lot of time going there, waiting in a long queue, argue with them. Every client in that time have had the same experience. Never again! P.S. Why do they/you accept and confirm new orders when they know there are no more free cars?!

2.0

Mediocre|Jan 2022

I feel totally and utterly ripped off. My price through You was $55 CAD incl taxes and fees. I am insured through my credit card, so said I’d decline insurance. I was told it is the law to get third party Liability (I checked and this is true). However I was charged $70 USD for ONE DAY. Online forums suggest this is typically $20-40 max per day. So I ended up paying closer to $150 CAD. Please look into this and get back to me - this seems utterly ridiculous. I could rent a car in Canada for 3-4 days for this price.

2.0

Mediocre|Jan 2022

We had a booking, but no car. That's impossible.

2.0

Mediocre|Dec 2021

They don’t have my car

2.0

Mediocre|Jun 2021

Not much. The Playa del Carmen office is a disorganized at best. They don’t take cash and terminal was barely working the checkout process dragged a bit. The deposit hold was excessive. The car was good. Clean and in good working order

Customer service was horrendous. Had 9pm check in. Pulled up to find them closing over an hour early. Women who ran the counter was rude as was the guy who received the card. and they just basically locked the door in my face and left me abandoned with the car keys at 855pm. The local customer service number went unanswered for an hour until I was able to locate a corporate customer service number on their website. And then barely an apology. And all of this in Spanish. In English no chance. Worst experience in all my years of traveling. Never use them.

6.0

Good|Jun 2021

That I was able to get a car.

The breakdown of the cost for the insurance with the cost upfront. I feel it was a bit of a hidden aspect. To literally pay double the amount of the rental for the insurance was a bit upsetting. Original quoted price through Kayak was $114 USD, at the end I ended up paying $355 USD. I knew that there would be insurance but it is crazy to pay $240 for insurance for 3 days. I did it as I was not wanting to be on the hook for 10% of the value of the car. The insurance in this situation compared to purchasing insurance in the USA is so different. I would suggest adding that information on the rental information.

1 out of 5

2.0

Mediocre

10 reviews•6 locations

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Overview

Recent reviews

2.0

Mediocre|Aug 2020

They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...

2.0

Mediocre|Jan 2020

They charged triple of what reservation confirmed. Dont trust1

2.0

Mediocre|Jan 2020

Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.

Having an accurate inventory. There were no cars.

2.0

Mediocre|Dec 2020

Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.

7.2

Good|Oct 2018

The Pickup was alwals lates minimum 30 minutes more

7.2

Good|Jan 2017

drop off on another location

dirty not well balanced and not aligned

1 out of 4

2.0

Mediocre

10 reviews•2 locations

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Overview

Recent reviews

2.0

Mediocre|Dec 2020

Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.

2.0

Mediocre|Jan 2020

They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak

2.0

Mediocre|Jan 2020

Nothing

Dollar didn't have carsnto rent out.

2.0

Mediocre|Jan 2020

Nothing!

The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.

2.0

Mediocre|Dec 2020

I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.

2.0

Mediocre|Dec 2019

First the address listed on the Internet was incorrect as they closed that location and have not updated their information. Second they are affiliated with thrifty and firefly so it is all the same company at the location. Third the Internet reservation charge was to be $22 per day. When I got there they were trying to charge $32 per day saying It was the exchange rate which is bullshit because the exchange rate is automatic on your credit card which is about $19 pesos per one US dollar. Four they wanted to charge liability insurance which I did not need as Visa and American Express credit cards cover all collision of rental vehicles. Also if you have a basic car insurance policy in United States it will cover liability. If you take the collision insurance which is about $15-$20 per day then your credit card automatically cancels their insurance. So altogether the rental would’ve been $52 per day. The Representative is very obnoxious and professional. I felt like they were trying to rough arm me to purchase the extra insurance. He said the only way they would not as if they charge my credit card $200,000 pesos about $10,000 USD as a credit card hold until the car returned safely. Dollar thrifty and firefly is a complete scam of business. I’ve dealt with other companies here that are professional and much better and do not haggle.

1 out of 4

Cheap Car Rentals in Playa del Carmen

What is the cheapest time to rent a car in Playa del Carmen?

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All major car rental suppliers in Playa del Carmen

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Avis Locations in Playa del Carmen

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MEXRENTACAR Locations in Playa del Carmen

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Europcar Locations in Playa del Carmen

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National Locations in Playa del Carmen

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Budget Locations in Playa del Carmen

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Firefly Locations in Playa del Carmen

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Hertz Locations in Playa del Carmen

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Dollar Locations in Playa del Carmen

Car Rental FAQs

Which car rental company is considered to be the best in Playa del Carmen?

What are gas prices like in Playa del Carmen?

How far in advance should I hire a car in Playa del Carmen for the best price?

Can I rent a car for a month in Playa del Carmen?

What car do most people hire in Playa del Carmen?

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