Cheap Car Rentals in Playa del Carmen

When you rent a car in Mexico, Avis is the way to go. In Mexico, there is a mandatory liability insurance required by law. That insurance is rarely covered by your personal insurance and is provided by the car rental company. If you rent with other company, they will charge you that insurance at very high costs (an extra at your initial booking price). But at Avis Mexico, there are no bad surprises. That insurance is always included in the online booking price. Again, Avis is the way to when you are renting a car in Mexico.

Avis staff is great. knowledgeable and friendly. I had a great experience with them

The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.

The location of the office is wrong on all GPS apps, so it took us almost an hour to find. The number we called from the email confirm couldn’t find our reservation so couldn’t verify that they were the right location. When we got there, we had to wait 25 minutes for the person in front of us to get their car. Then when we got to the front of the line they said they didn’t have our reservation. We made it that morning and they said it takes hours to get to their system. So they spent 30 minutes calling budgets help number. Then when they confirmed it- they said I had to pay a minimum of $60/day for insurance or put down a $2,500USD deposit plus $8/day to track the vehicle. I reserved the vehicle until 7pm, and when I said I would be back around 5 or 6 they said they close at 4, and we had to keep the car for the night. If we wanted to park it in their garage for the night it would be $15/hour. It took about an hour and fifteen minutes from the time we walked in the door at budget to the time we got the car. When we returned the car that took another 25 minutes and they couldn’t figure out how to give me back the money they placed on hold my card at time of reservation. I am still waiting for that $250 to be returned to my card.

The location listed on the website was not accurate. When we entered the address on google maps it took us to a nonexistent store front. When I tried calling the store, I was on hold for 15 minutes without an answer. Ultimately, we decided to forgo this reservation and pick a different car rental company

You are “forced” to accept the insurance which is higher than the cost of car rental. They will not accept insurance provided by my premium credit card. The option are either take their insurance or pay another fee which is closed to the price of their insurance if consider using my own credit card provided insurance plus a outrageous amount like $14,000 deposit to be charged on the credit card.

I cancel and they never give me back my money

They didn’t find the reservation. Also, they told me that if they could find it, it will be a $35,000 USD deposit. Which is a straight-up lie. Completely unprofessional and lazy.

We never used it. We tried to cancel, and were unable to. I feel the website is deceptive, and will not use again.

There is nothing to say besides that this location looked like it hasn’t been open for days. I think kayak and the National rental car dealership in Playa Del Carmen need to communicate better. We showed up at 4 pm to get our car and it was completely closed. Says their open till 6, and our pick up reservation was for 5

The car was clean and had no problems and the pre-inspection was thorough. That gives a very comfortable feeling It would have been more comfortable if the tank was full. We now had to stop for gas soon after we picked-up the car

Pick up time 12.00 (reservation was confirmed) arrived to pick up point at 12.45 - no cars. Never again

No return on mail

I feel totally and utterly ripped off. My price through You was $55 CAD incl taxes and fees. I am insured through my credit card, so said I’d decline insurance. I was told it is the law to get third party Liability (I checked and this is true). However I was charged $70 USD for ONE DAY. Online forums suggest this is typically $20-40 max per day. So I ended up paying closer to $150 CAD. Please look into this and get back to me - this seems utterly ridiculous. I could rent a car in Canada for 3-4 days for this price.

I couldn’t rent a car from them! The didn’t have any cars! We lost a lot of time going there, waiting in a long queue, argue with them. Every client in that time have had the same experience. Never again! P.S. Why do they/you accept and confirm new orders when they know there are no more free cars?!