They could have had the automatic transmission that they said they did
Pick up and drop off were easy, the staff was friendly, and the vehicle was fine and as expected.
The cost of the vehicle ended up roughly doubling what was expected due to: 1.) insurance coverage - granted I get that.. 2.) The limit on the number of kilometers you could drive for free.. this wasn't clear at all on the reservation - likely buried in the fine print somewhere. I had to purchase unlimited kilometers as an extra thing, which I think is kind of ridiculous..
They dont have units
Dont pick this company
We have always been Enterprize car renters. Everything was set. Got the insurance through Allanz. Perfect. Git to Guayaquil and they said we had to take their insurance of $36 per day or we couldnt rent the car. So guess what we said!?!! Too bad so sad! We took cars all over the coast of Ecuador
There was no transparency on price nor on the rules, at the time of pickup the insurance exceeded the daily rental, something that was never disclosed and I was told that when returning, the fuel would be charged at the same price I could find on the street,
Nothing! They didn’t have the car for me and all that I got was “we don’t have a car and if you want to say something write an email” - the worst service ever!!!!
Everything! They didn’t have the car, the service was terrible! Please do not rent a car here! The worst experience in my life!
complete scam.. prices online are hiding a lot of extra charges
When I arrived there the agreement conditions were different. The worst service I ever had.
Under powered vehicle for driving the Sierras mountainous roads. Inside windshield possibly never cleaned; wipers streaked.
The location at the airport was easy to find and the cars were literally across the street, i.e., no bus to take to the rental car facility.
If you are planning to drive the Sierras of Ecuador, please be sure to get the most powerful engine available so that you can pass those slow trucks and semis on the winding roads through the mountains. My car was supposed to be an "upgrade" but had too little power to safely pass anyone.
absolutely nothing, Budget in Guayaquil airport did not honor the terms of my reservation wanting to charge extras for mileage and insurance doubling the rate of my reservation. I had to go to another rental agency for a vehicle.
Just honor the contract you agreed to and don't leave your patrons forced to pay double or without a vehicle. Very disappointed with Budget in Guayaquil.
Big mistake big scams junk car for the price
Everything good service nice stuff
Gentleman that explained the features of the vehicle and the security alarm system was courteous and helpful.
I'll stick to the facts: 1. It took them over 1.5 hours to provide me with a vehicle. 2. I booked an automatic and they didn't have any automatics in hand. (Said people were not returning cars on time - I think it was BS) 3. They discounted me $10 per day for "my troubles" _ WHAT IN THE WORLD COULD I DO IF I DIDN'T ALSO KNOW HOW TO DRIVE A MANUAL TRANSMISSION! 4. My reservation said Chevy Tahoe or similar (I chose the biggest car). I'm sorry to report that a Susuki Gran Vitara provided by Budget is NOT on the same level as a Chevrolet Tahoe. (They said it was the biggest vehicle they had). 5. They couldn't use my Citi Credit Card because it had a chip and the letters/numbers did not jet-out from the card like the old cards. They say the country had not upgraded their credit system, so I guess it wasn't their fault? Except I had no trouble using my c.c. all over the rest of Ecuador... I eneded up using my Chase c.c. which also had a chip, but the letters/numbers did jet out still. 6. Even after I purchased their insurance, which I didn't want to because my Citi c.c. covers it, they still had to take a $1,500 hold on my card... Not a problem for me, but imagine if my secondary card didn't have a high enough limit. 7. I wanted to return to the vehicle earlier and they said it was a 24 hours charge for the day regardless. I said ok, but I get to the airport and the office is close at 7am! I think they come in at 8am? Avis was open. I don't know if my experience would have been any better at any of the other companies, but my point is I won't be renting from budget any time in the future and would advise other fellow travelers to try Avis or Thifty both opened at 6:00am when I got to the airport.
The car was clean and ran efficiently for the 2 weeks we had the car. The desk staff was helpful at the airport when they finally arrived. Due to an accident not our fault, the staff was helpful in managing the complaint.
The desk was closed when we arrived at the airport to return the car. It was difficult at first to reach them.