Pick up and drop off were easy, the staff was friendly, and the vehicle was fine and as expected.
The cost of the vehicle ended up roughly doubling what was expected due to: 1.) insurance coverage - granted I get that.. 2.) The limit on the number of kilometers you could drive for free.. this wasn't clear at all on the reservation - likely buried in the fine print somewhere. I had to purchase unlimited kilometers as an extra thing, which I think is kind of ridiculous..