This branch has NO ROADSIDE ASSISTANCE after 6pm. So if you have a flat-tire or other, you are stuck in the middle of nowhere. You must wait until 8am the following day, stuck with your family on the side of the road, before you can reach them.
Staff not very friendly. Pick up was a fine, but drop off was kind of confusing.
Not wrongfully charged us $300 for a basic cleaning after drop off
Reserved a van because we had 6 passengers and on vacation. When we got there no vans available. Nothing to accommodate 6 passengers and nothing to accommodate all our luggage. Had to take a vehicle that was only 5 person -- which meant cramped and no seat belt. Did not have a van for us until 2 1/2 days later. Not happy at all. Gave a discount but not really enough to make up for the horrible inconvenience and unsafe conditions.
We wanted a minivan for the 5 of us and our luggage but they didn't have any. Otherwise then being a little tight it was fine. It was the quote price and the attendant gave brought the extra bags to our hotel. So they went out of their way to help us with all of the bags.