Comfort
Food
Entertainment
Boarding
Crew
Overall
Reviews
The Air Canada agent at the gate was showing signs of overwork and stress. Boarding was delayed (as I later found out) due the absence of crew members and the agent informed us of that. However, he should have elaborated by adding that the crew was en route and their incoming flight was delayed. Why? Last year on a similar flight I had a similar issue - not enough detail in the reasons given for series of 4 delays (and as happened last year - cancellation, and re-booking on the next available flight (two days later). I find more information is better - if you know the crew is en route - say so. If you don't know - say so as well.
Comfort
Food
Entertainment
Boarding
Crew
Overall
Reviews
The Air Canada agent at the gate was showing signs of overwork and stress. Boarding was delayed (as I later found out) due the absence of crew members and the agent informed us of that. However, he should have elaborated by adding that the crew was en route and their incoming flight was delayed. Why? Last year on a similar flight I had a similar issue - not enough detail in the reasons given for series of 4 delays (and as happened last year - cancellation, and re-booking on the next available flight (two days later). I find more information is better - if you know the crew is en route - say so. If you don't know - say so as well.
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