Kuwait Airways flights from Kuwait City to Istanbul Airport (KWI - IST)

The boarding was supposed to happen at 820 however we did not get on the transport until 850. We did not receive announcements of a delay and multiple people inquired. When I inquired the agent just said sit down we will call. There should have been announced delays to put the oassengers at ease. That’s just general customer service

Boarding and food rubbish

Boarding systems bad, food rubbish

The staff were excellent and the flight was very comfortable. Only wish that there were more English movies to choose from during the long flight to the US!

Crew was not friendly!

I was hungry on a flight that’s longer than 15 hours. Food should have been offered (at least some snacks) every 2 hours. Crews were not professional, didn’t care to make passengers feel comfortable. Didn’t offer toothbrush/ toothpaste/ sleeping masks/ socks/ sandals on board. Moreover, they lost my luggage which caused me a lot of stress and still waiting for my luggage to be delivered. Probably, when someone reads this wouldn’t care but this is not fare to the customer.

Crew seemed annoyed when asked about something. Most importantly, they lost my luggage. No idea how could you possibly loose a business class passenger luggage.