Daniel was especially helpful, he went out of his way to tell me about the features of the car. I had been upgraded to a Ford Fusion, which, as a hybrid car, behaved a bit differently than a traditional car (for example, the car is completely silent at startup, which is surprising if you're not expecting it). I really appreciated the generosity of being assigned an upgraded car, and I appreciated Daniel's help.
Staff lied about vehicle availability. Left me totally high and dry.
Manager was no help in remedying the situation. Refused to even help me recoup my pre-bought insurance costs. Terrible.