Cheap Car Rentals in Richmond, BC from AED 203

Pick up and return were effortless. Staff were attentive and courteous. The substitiute car we were given ( Jeep Cherokee) suits our needs perfectly.

Staffing was poor and unprepared. Car was satisfactory. Took almost 1 entire hour standing in rental counter line just to pickup the car. Awful experience overall. Have not had this issue with any other Budget locations. Very disappointed, but won't be renting from this location again.

went very smoothly

There was no shuttle to take me to the off site pickup and no offsite address was given to me. I picked up the car at the Vancouver airport where they initially honored the kayak-National on-line price but charged me another $800. when I returned the car in perfect condition and fully gased. Customer Service processed my service objection but I haven't received confirmation of a charge reversal. I feel I've been scammed.

We liked: the way we were treated by all the National folks. The car, a Hyundai Kona, was just perfect. I'd buy one if we didn't already have a year-old SUV. We didn't like: the really long line to get the car. The fact that while we thought we booked the car at the airport, we were actually supposed to pick it up elsewhere. And we really hated that we were charged a whole lot more for showing up early because of a last-minute flight change (although your agent was able to mitigate that a little).

Too expensive

Great

We had a flat caused by a nail. We contacted the Hertz help line number, which happened to be in the States. We were going to be delayed for our ferry from Nanaimo to Vancouver, and wanted a quick fix on site. We were told there was no spare tire in our Pacifica 2022 so we could not fix it quick, be it ourselves or via CAA. The phone service was awful. They kept transferring us to someone else and the line cut several times so we has to redo the same process 3-4 times. We were in Ladysmith BC. They told us there was no Hertz service close to us, Nanaimo, and would have to tow us all the way to Richmond, at the airport, through the ferry. We were going to miss our reserved hotel. So we arranged it by ourselves. We called a tow truck, were towed to the garage. The owner was nice enough to prioritize our request. Our flat tire was fixed, we rescheduled our ferry. We were then able to visit Nanaimo before taking the last ferry. This morning, I was searching on the Pacifica 2022, and it said there was a spare tire, in the back on the left, behind a removable plastic cover.! Very disappointed of the whole experience.

Great

Good