Cheap Car Rentals in British Columbia

Bad bait and switch. The comparable offered to the car booked were significantly inferior.

Guy at the front desk is always very helpful,

Quick and easy pickup and drop off. Clean, new vehicle, size as requested.

The staff at this Enterprise were SUPER friendly and helpful. Best rental car agency we have been to.

nice car

There was some miscommunication between KAYAK and Enterprise. I wanted a car for 40 days in Vancouver, and KAYAK agreed. They were not aware that in Canada, rentals are limited to 30 days- otherwise it's called a LEASE. Second, when I arrived at Enterprise, they did not agree with the rate I got from KAYAK, so it was a bit disconcerting. But after I asked KAYAK to call local Enterprise office, all was straightened out, and they agreed to negotaited price.

We were served quickly, the car was clean and really comfortable. The staff was unavailable for our drop off time but they provided a key drop. The kiosk is right in the airport, and the cars are parked a short distance from the front door. Overall it was a great experience. we would definately rent from them again.

Customer service at airport counter was the best and very cooperative

easy pick up at Victoria airport - friendly and efficient staff. Very easy location to get in/out. No issues with car

I was upgraded to a luxury plug-in hybrid unexpectedly, which was nice to drive. However, the car had a dead drive battery, so I didn't actually get the benefit of driving a hybrid. I would recommend that if Hertz has plug-in electric vehicles and hybrids (which is a great thing!), then they should have the infrastructure to charge them where they are parked on the Hertz lot. The vehicle was also HEAVILY perfumed. I imagine that was from the previous driver, rather than the cleaners, but it made the first 4 hours of driving very unpleasant. In all other respects, the rental service was great. Staff were helpful and allowed me to pick up the car a bit early, which was a nice bonus.

Mr. Sunny from Hertz located on Seymour Street Vancouver was very helpful

They car was exceptional, it was a tesla. I'm pretty picky, but the car wasn't washed outside, inside was ok, windows needed a good cleaning inside. The staff were very friendly and helpful. Drop off was done in the garage as we arrived after hours.

The location map on the Kayak site shows the Seymour office to be near the Vancouver airport. I called Hertz prior to travel to ask if there was a shuttle from the airport to the Seymour pickup location and was assured there was. I completed the booking based on this information. Upon arrival to Vancouver airport I proceeded to the general shuttle pickup area and called the general Hertz line to inquire about the timing of the pickup and was told it comes about every 10 minutes. After a time I called again as I was scheduled to catch a ferry. I was again told there was a shuttle. I asked for the phone number to the rental office and was given the number to the airport location. They advised somewhat rudely that there was no shuttle and could provide no further information. I called back to the Hertz line and explained where I was and the circumstance. I was put on hold for a time and then was told to cross the street to the pacific rim hotel and a shuttle would pick me up there. From my location it was impossible to cross the road and I was later able to determine that the pacific rim hotel was in downtown Vancouver approximately 20 kilometres from the airport. I spoke to a cab driver who advised me that the address of the rental office was on Seymour street which was downtown Vancouver. I hired the cab to take me to that location at a cost of $35. On route I again called Hertz and by this time I was frustrated with the incompetence and lack of knowledge of the individuals working the call centre. As I was explaining the situation the Hertz representative interrupted and rudely said there is no shuttle for the office I was to pick up my car at and when I asked him to listen to the end of my story he put me on hold and disengaged the call. Upon arrival to the Seymour location the attendant there was very helpful and arranged for me to be able to return my vehicle at the end of the rental period to the airport at no extra charge. He advised that there is no shuttle to the Seymour street location from anywhere in Vancouver. His service was commendable. The erroneous information I received from several different agents at the call centre was extremely frustrating and inexcusable. The map showing rental locations clearly showed the Seymour street location to be very close to the airport and I have a screenshot depicting this. I was told there was a shuttle from the airport and a shuttle from the pacific rim hotel to the Seymour street location neither of which is correct. In fact there is no Hertz shuttle at the Vancouver airport period! Clearly Hertz has failed to properly train their agents at their call centre to be diligent and thorough in listening to their customers and providing accurate information. Thanks only to a cab driver and the service provided at the Seymour street location, I was able to make my scheduled ferry time. Had I listened and relied solely on Hertz staff I would have lost a day of vacation. I can only describe the service I received from the call centre as brutally incompetent and cavalier and the map information as misleading. An extremely frustrating experience that could have been easily avoided. Very bad

Everything went great

Toyota Corolla is a really nice car to drive, it has added safety when it comes with radar to check blind spots on sides mirrors and slip lines (crossing lanes) warning. I like this feature so much! The car was so dirty when picking up, The Hertz franchise "Dollar", their staff at SW Marine drive did not well prepared the car to the next customer.

Cost for gas was insanely high. Next time booking a Tesla. Spent $400 dollars in gas in 8 days.

They upcharged me on close to $1,000 of add ons when I arrived most of which I did not want or had already pid for

The attendant at the counter was excellent

Clean, excellent vehicle. Staff were friendly and efficient

There was no shuttle to take me to the off site pickup and no offsite address was given to me. I picked up the car at the Vancouver airport where they initially honored the kayak-National on-line price but charged me another $800. when I returned the car in perfect condition and fully gased. Customer Service processed my service objection but I haven't received confirmation of a charge reversal. I feel I've been scammed.

staff were friendly and professional. Would use Economy again.

Great car (hybrid) so was able to save a lot on gas. Hard to find at the airport but they wor hard at finding you

The car itself was actually really good. The reason I rated my experience so low was solely based on the guy working the counter when I picked it up. Not only was he nowhere to be seen for a good 20 minutes (likely more as the people before me had already been waiting a while when I got there), but he was condescending and snarky anytime I had a question. I was asking him about things I needed to know when it comes to the insurance, what it covers and how it works with the laws in Canada. I also asked him if there were things I should.know while driving up there. This was my first time ever in Canada. He acted like it was such a waste of time for him to have to answer these questions. The lady who worked at the hotel where the rental kiosk was in for when I dropped off the car; she was very nice and helpful! I don't think she worked foe the car company, just had a deal with them to help with the car rentals.

Very helpful staff even-though the third party agent did not secure my booking, the staff was able to accommodate me during a busy period.

Stay away at all costs!!! Scam company! They didn’t have any cars available for myself and another customer despite reservations being made over a month ago. Shady af

Our flight was delayed and the shop closed before we could get there. They wouldn’t hold the car until the next day, even though we had already paid for it. What a terrible way to run a company.

I pre-paid 3 business days in advance spent $20 and 45 minutes to get to rental car location only to hear that no rental cars were avaliable and service agent was very rude.

We had to wait for a car to be returned and clean fo about a half hour

Nothing really