Cheap Car Hire in Kitsilano, Vancouver from AED 18

Absolutely horrible customer service. They did not honour our reservation or give us a car. We were kicked out of the rental agency even though we got charged the full cost of the rental. Never renting with Hertz ever again.

Legitimately the worst customer experience I've ever had. Turns out it was the manager of the branch. I'm truly shocked with how she behaved toward me. I'm really not a confrontational person, and was not doing anything to illicit her response.

The entire experience was quick and painless. The staff were incredibly kind and helpful. I will absolutely rent from Hertz Granville again!

Great team on the ground and pick and drop off was very smooth and easy. Thank you!

There was some miscommunication between KAYAK and Enterprise. I wanted a car for 40 days in Vancouver, and KAYAK agreed. They were not aware that in Canada, rentals are limited to 30 days- otherwise it's called a LEASE. Second, when I arrived at Enterprise, they did not agree with the rate I got from KAYAK, so it was a bit disconcerting. But after I asked KAYAK to call local Enterprise office, all was straightened out, and they agreed to negotaited price.

There service is sucks

Satisfied

friendly staff

I was very upset with the rental agency. My husband went to go pick-up the car. First it was the wrong place. So they sent a car to pick him up and take him to the right place. Then upon arrival at the other location, they tell my husband that they need to first have him get in touch with ICBC to show his driving records before they can rent him the car? I have NEVER come across this once in all the car rentals I’ve had over the years. So after he proves to them that he’s a good driver, then they take a $1,000 deposit? We only had the vehicle for 5 days? Usually at other rental agencies the deposit has been no more than around $300-$500 max. So I think there was some issues there as well. We finally got the car. In all fairness the car itself was great. We got a Toyota Corolla. Very clean and it was great on the trip. Very comfortable and great on gas. The one thing I’ll say is this, they tried to make things better, but when you have a child and you’re ready to go and all you want is to get the car and get going, to have a delay for over an hour is not good. Things aren’t being done on the scale of a larger car rental agency and it’s very obvious. They need to be more organized and the fact that they don’t mention the ICBC check on their website makes me think they don’t want the customer to know about it, since it would result in going elsewhere On a scale of 1-10, the car itself was a 10 the experience was a 2 . I will take my business elsewhere next time.

The location is very convenient and I appreciated being able to leave the car in their parking lot to pick up after our dinner and show; it saved me the hassle of having to find a parking spot and paying for it. We were also given an upgrade from compact to an SUV. I’m indifferent about this upgrade as I purposely chose a compact size so it would be easier to park. However, I recognize that we were give a hybrid SUV with many features and the car was nice to drive. I’m sure drivers with better parking skills would appreciate this upgrade if they were given the option.