Cheap Car Rentals in Kerrisdale, Vancouver

They didn’t have my vehicle.

They did not have any cars available when I went to pick it up. They tried extremely hard for hours, contacting every other Enterprise in town to try to find me a car, but the supply was so tight that they were not able to get me one. I was able to reschedule and the staff did try extreme hard to help me, but there was a major error which left me without a car when I needed it.

They were friendly and helpful. They even paid for my Uber back to my rental accommodations. The car was clean and it was a free upgrade from what I rented. I was very happy with this rental.

Excellent experience, great customer service and communication. Car was clean, ran well and the price was great.

Nice people, well organized.

Took nearly an hour to check out. Staff didn’t really care. Won’t noon Alamo again

Paid for the car with extra cleaning it was covered in sand. Windshield cad a chip and passenger side door had a white scrape. Trying to to track anyone down from inside to report was impossible, and trying to get an actual human being on the phone was non existent. 4 to 5 numbers and endless messages. I tried to fill out their form on line, “we’re sorry your request can not be processed at this time”. I took photos instead. What I didn’t take photos of was the fuel gage. I returned to the same level and got nailed with a 17 litre fuel charge. “You took photos of the damage you should have taken photos of the fuel level.” Hertz, Dollar, Thrifty are all the same company, going to try elsewhere out of spite next time.

Friendly staff easy rental process upgraded to monster SUV Toyota Quick efficient service The guys called a taxi for our onward journey Overall a pleasant enough experience

Great service and excellent communication.

They did not adequately inform me about after hours drop offs and no one answers the costumer support number at the rental location. The following day they reported that there was damage to the vehicle, but I had no incidents and have 4 witnesses who can attest that they saw no apparent damages to the vehicle while I was in possession of it. I tried to get this sorted but again, no answer to the number so I had to go in person. I booked insurance through kayak/allianz, which required me to have an estimate of the damage to make a claim. Hertz requires me to have a claim number to give me an estimate. I have been in this loop of calls, holds and frustration all day. In person, they only had one person who was able to assist me, and he also had to assist any other customers who came in, which made my wait much longer. All in all, I have wasted an entire day for damages that occurred unbeknownst to me and when I tried to work with them to sort it out, they sent me on a wild goose chase with little to know customer support.

The original rental was supposed to be picked up from the airport and you changed it on me to downtown. I did not realize that until I arrived in Vancouver. You had put that on the original document, but I did not see that initially.

This location was in downtown Vancouver and the parking garage smelled of urine, it was quite dirty and the staircase area smelled of urine and other disgusting smells. Pickup location was not clear. Office closes after 5. The staff was very accommodating, very helpful and checkin was very pleasant. Got good $$ value for what I got. I had booked a midsize SUV, it wasn't available to they gave me a minivan and a $50 credited due to inconvenience of not getting what I booked. There are no gas station in the near vicinity so plan a gas fill up much in advance. I ended up paying $33 for 1/10 th tank of gas that i was short.