Dear Wizz Air Customer Service Team, I am writing to express my extreme dissatisfaction and outrage regarding my recent flight from Sofia to Valencia, which turned into one of the worst travel experiences I have ever had – even by low-cost airline standards. I would like to clearly state that I have never experienced such poor organization, unprofessional behavior, and lack of respect toward passengers as on this flight. Here are the facts: 1. I paid for Priority Boarding, yet despite this, passengers were kept for nearly one hour inside a bus, standing still on the way to the aircraft, without any explanation or assistance. This makes the paid “priority” service completely meaningless. 2. The flight was then delayed by more than TWO HOURS, which directly caused me to miss my connecting flight from Valencia to Lisbon, resulting in additional stress, financial loss, and disruption of my travel plans. 3. The explanation given by the cabin crew – that the delay was due to the absence of a second pilot – is absolutely unacceptable. Crew and pilot availability is entirely the airline’s responsibility, and passengers should not pay the price for such internal mismanagement. 4. The behavior of the ground staff was shocking. One of the female staff members responsible for boarding was chewing gum continuously, speaking rudely, and treating passengers with visible disrespect. Her attitude toward passengers was arrogant and unprofessional, creating tension and discomfort from the very beginning of the boarding process. 5. Overall, the attitude of the staff, both on the ground and in the air, showed a complete lack of empathy, responsibility, and customer care. I want to make it very clear: - This experience has completely destroyed my trust in Wizz Air. - I will never fly with Wizz Air again. - I will also strongly discourage colleagues and contacts from using your services. I expect a formal explanation, acknowledgment of responsibility, and information on what compensation or corrective measures will be taken in response to this unacceptable situation. Passengers may accept low prices, but no passenger should ever be treated with such disrespect and negligence. I look forward to your response. Sincerely, Dr. Nadia Borisova