SWISS flights from Dubai to Milan Malpensa Airport (DXB - MXP)

The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.

Slow service, difficult internet.

Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.

Better choice of movies. Way to old . And not enough of a selection.

You can't reach anyone at the airline. Even the online portal redirects you to their phone number... a week later!!! Swiss is crumbling