SWISS flights from Dubai to Milan Malpensa Airport (DXB - MXP)

You closed the gates a half hour early and denied boarding to more than 50 people. The only reason we were there with only a half hour to spare was that the connecting flight we were in, also operated by you, was an hour and a half late. We then waited for four hours at the service desk. All agents were completely unsympathetic and most returning flights have been over booked. We've been at the airport 24 hours already and aren't sure if we can make it home on the flight we have been rebooked on. This is the WORST experience I have ever had traveling.

Boarding and the whole flight were flawless.

Food was good entertainment was mediocre flight was delayed about 1.5h

Slow service, difficult internet.

One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight