Because of an error on Kayak and terrible customer service from Hertz an entire day of our honeymoon was ruined as we were stranded in rural France. We booked an automatic vehicle via Kayak. Hertz told us that wasn't true and said it would cost nearly $100 more to get a gas vehicle instead of an EV. We were told that there would be plenty of locations to charge the car with the key fob, so we said we would take the EV. Of note, the New Motion App we were told to download to locate charging stations did not work. As we drove to our appointment at Remy Martin in Cognac, the vehicle lost its charge very quickly. After our tour we went to 2 different locations to charge the vehicle, except that both of these locations required subscriptions so we could not charge our car here. The two closest New Motion stations were outside the range of the car. We tried to call the rental agency multiple times, but each time the service hung up on us. As we looked for other locations to charge, we then called the Hertz Roadside Assistance helpline that took over an hour to get an agent. Once we finally got an agent she could not tell us where the other New Motion-compatible charging stations were. She was using google maps, the same as we were, and recommending stations that required subscriptions. Finally in a small town outside of Cognac we found a local hertz agency that was able to direct us to a small grocery store with a charging station. However it took over 4 hours to charge the vehicle to a point that we had enough range to drive it back to the agency. We missed 2 winery tours that we had booked because of this and spent an entire day of our honeymoon stuck at a grocery store in a small rural town.
