staff was super friendly and professional at both ends. however, the drop off location was extremely confusing in Salzburg as it was having to go the wrong way on a one way street to return vehicle. the car was superb, luxurious beyond belief and practically drove itself with all the add ons.
only the return location could be easier to access. otherwise it was the most outstanding experience i have ever had in renting a vehicle
Very Good|Sep 2016
The vehicle was new and comfortable. Pickup and drop off was flexible.
The car was parked under a tree and dirty outside. The GPS had some issues and shutoff a couple times.
I ordered a Mercedes’ and received a Mazda. When I told the agent this he said there was nothing he could do. So effectively I paid a premium to receive a Mazda instead on a Mercedes’
I booked the car for 215 Euros with tax and additional fees. I'm being charged 440 Euros. - I filled up the car with gas. - There were no damages. - Budget is not refunding the outstanding money.
Staff was readily available and I was provided with a wonderful new car. They stuck to the price they had listen on their website.
They charge a hefty "kaution" which makes you pay an extra 100 euros that is returned after the service is finished and the car is returned.
Drop off was super easy, fast
they didnt have a car for us, although the fact that we had a reservation. they told us things like "it's not your fault", "what do you want me to do". they told us to call the customer service for finding a solution but the customer service told us that we need to speak with the people in the store. because we already booked hotels in different places we had to find a car, a day after christmas day when all the companies are almost fully booked. it took us 4 hours until we found one, in a different company of course. don't order Budget/Avis (they work together) if you want agood experience.
Very difficult to find. Used an Uber to get there. It is in a parking garage, so there is no street address