KLM flights from Bogotá to Dubai (BOG - DXB)

Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.

I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past

The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.

Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.

Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma