LOT flights from Cairo to Amsterdam (CAI - AMS)

Flight left late

Due to understaffing and a stunning lack of concern, they cause a mother with two small girls to miss her connecting flight—it would have been better to have ensured she had a chance to make it. Then, they blamed it on her, which, considering the layover time of only 1 hour and 35 minutes, a delayed landing, long lines for the transportation troley, and longer lines at security and passport check, is unreasonable bordering on the insane. Then, they refused to help her rebook the next day. Then, after hours of waiting, they informed her that her luggage is lost—they are not sure where it is. In addition, they didn’t even bother to direct a lone mother with two little girls to a hotel or ensure availability, not to mention giving her a voucher. So, it is difficult to even fathom a worse experience or a more callous lack of care.