Location at the Amsterdam convention center was convenient. They rented us a car with multiple existing scratches the proceeded to claim we scratched a hub cap and charge $300 for repair work. The good news is we were covered through our credit card company who was super helpful but working with Sixt was awful and I won’t ever use them again. Stay away from them as a company.
Important things were not communicated upfront. 1. Passport is needed 2. Credit card pin code is needed. The first issue was solved, by chance i had a photo of the passport. the 2nd issue was a surprise, I knew I had to bring my credit card and I did, after already paying online, however, they needed me to use my pin code and not just scan my card. I do not have the pin code and they had no fallback option so I was not able to get a car and had to make new plans. Clear communication upfront would help either getting ready for the rental process or make other plans IN TIME. I was unhappy to see no flexibility (I offered instead of a deposit, to actually pay that amount - even that wasn't an option)
Pick up time was 8 am and I had to wait until 9.20 am to learn that they do not accept my card so I could not rent a car.
If there are more charging stations with credit card acceptance (especially at tourist villages and other common area, malls, outlets), it would be better.
Staff was super friendly!
Very Good|Apr 2017
Location on pick up was not the same with given information..kayak or sixt must updated the web and address