British Airways flights from Dubai to Montreal (DXB - YMQ)

Hello I flew with 3 members of my family first class from Kuwait to London on the 16th of September and unfortunately we were very unhappy with our trip because of : No wifi The leather in seat area was scratched. The food was not in first class standards. The movies were old. When we reached London customs we had to stop in a very long waiting line ( no fast track ). On my way back with my wife on the 20th of October we experienced the following: We had to go all the way from the Concord lounge to gate C by ourselves ( while with other air companies we use a limousine to go directly the airplane ). And then we had to wait in a long line ( with the other economy class passengers ) to get to the airplane. Although I told the lady ( land crew ) that I’m a first class passenger and she replied rudely you missed the fast track and you have to wait with the other passengers. In Kuwait we had to wait for a long time to get our luggage ( the economy class passengers took their luggage before us ). Saying all the above I have to be compensated. Thanks

Flight was delayed but no info provided at airport. Boarding was a free for all, not entirely convinced they cleaned the plane fully. Once onboard seats are a little tired looking and uncomfortable, but it's economy. Nutrigrain bar and tiny bottle of water provided. I don't see the advantage of flying BA over any other airline, the staff are nice and friendly but the overall service isn't any batter or whose than other airlines. If you can get the flights cheap enough than fine but it's not worth paying extr