British Airways flights from Dubai to London (DXB - LON)

Everything was perfect. We had a wheelchair assist for my husband and it was a seem-less process. The seats were very comfortable and the entertainment choices were good. It made a 10 hour flight very doable. Thank you for everything.

Had to take a bus to the tarmac to climb up a ladder to board the plane. After waiting nearly an hour at the assigned gate, we had to descend to runway level to stand on a bus to finally reach our plane. During the flight the food was inedible.

Check in was terrible. Another delay flight. Crew seemed to be not interested in engaging with customers

Entertainment, movie was great but food was absolutely awful. :(

To offer snacks too

BA can be a bit frustrating especially dealing with seating fees that can be double charged if they decide to switch aircraft type. Another annoyance is the stress of trying to get from one terminal to a different terminal at London Heathrow. Our last trip we decided to fly Business Class and it was great. Comfort, food, drinks were all very good but what really makes the experience excellent is the BA staff. The stewards and stewardesses are extremely cheerful, helpful, and patient. No doubt BA has put an emphasis on a positive customer experience and it shows.