Cheap Car Rentals in Masdar City, Abu Dhabi

everything id prefect but the blocked money is too much

I liked that i got a small basic car, no "complimentary upgrade".

Check in is so slow, droop off also take to much time.

I made a reservation and paid online. Although i did not have the possibility to select the time of picking up the car and selected the afternoon, in the evening when I arrived the car was no longer available and even now after more than 10 days i has not received back the money paid.

The rental cars are parked at the airport's paid parking lot. They make you pay for it! This also happened in Dubai airport, so I was not shocked.

For a very small dent in the below of the front bumper they charged me a 598 AED and they didn’t deduct it from the deposit money and didn’t take my authority to do that and even they didn’t send me an invoice

They promised a receipt by email, never received.

Efficient service and great customer care

Hello, I have rented a car from them in December. Everything was fine with it. However, when we returned it we were told we have an outstanding fine of approx. 170 AED. We have disputed this fine on the fact that we didn’t find any paper on the car and most importantly, we were in Dubai on that day; so obviously it was an error from the system. The lady understood all that and she didn’t charge us. 3 days after we returned to the UK I was charge by Thrifty for that fine, a fine that we disputed already, a fine that we don’t even know if existed as no paper was shown to us…. It is just bad customer service…