The staff were very friendly and helpful. We decided we wanted to extend another day and called a few hours before we were due to return and Alpha were happy to add another day on at the same price - no excessive charge which was great. No complaints about the car either, great condition and very economical which helped with the overall expense of hiring a car!
The pick up / shuttle service is a little clunky and adds time on to the overall exchange but it’s worth it for the cheaper price you get for shopping a little further a field.