Cheap Car Rentals in Kentucky

Easy to book and pickup. Friendly and great service.

Had our vehicle ready at pickup and drop off was smooth. Good experience

Horrible customer service. They canceled our original reservation and made us pay more to change it. Then when it came time to check out, they overcharged us

Enterprise couldn’t/didn’t fulfill the rental. Called 36 hours before pickup to say, “Sorry. No vehicles available,” Offered no options to complete the transaction.

They charged me an erroneous fee of $19.99 for an “Inter-City” drop off… that I’d rented one place but was dropping the car elsewhere. This wasn’t true - at all. They’ve not rectified the situation.

When I arrived to pickup I was advised that I could not use a debit card to prepay for the rental. The Hertz manager said that even thought it was prepaid with a Visa debit through Kayak, they could not honor the rental because I used a debit card instead of a credit card. She was able to make some adjustments and allow the rental with an additional $500 hold on my debit card for a $60 rental. She also informed me that if she had not been working, they would have denied the rental. I probably will not book through Kayak again based on this discrepancy.

We prepaid this rental 5 weeks in advance. When we presented to the Hertz location for the scheduled pickup, HERTZ DID NOT have an available rental. They told us other renters were not returning cars on time and they could not honor the PREPAID contract. So we were left stranded. I saw two other renters behind me in line get the same story..Hertz will not get any of my future business. Terrible business model. Could HERTZ have called us the day before or morning of the rental and warned us? At least we could have attempted other options. EPIC FAIL HERTZ

I had two rentals in 5 days. The first one was aweful! It was late in the evening and they ran out of cars. So the counter lady gave me a damaged sedan at right rear bump. I drove the car to my hotel and inspect the car and found the damage which was marked with white sharpies. Apparently they are aware of the damage but did not tell me. To get a peace of mind, I tried call customer service multiple times to solve the situation. It was a frustrating experience but I was able to reach the right department and have them recorded it. When I returned the car 4 days later, the receiving guy just laughed and told me not worry and he knew about the damage! But it was a bad experience. The second rental was smooth! I rented a car since my flight was cancellation. However, my wife left her purse when I returned it. The customer service was very helpful this time! One call and they reached out to the rental location and found the purse! What a difference in a day!

No cars available when I got there so I went to a competitor

They did not have the vehicle I ordered and could not give me one that fit my needs. I ordered a van and they tried to put me in a Kia Rio!!! So massively disappointed in how the workers at Plantside acted and how unimportant them not full-filling the confirmation. We found out when we got there, they could have called to save us the trip. Called customer service and they were not helpful at all. Only confirmed that they did not have any van for us. Worst experience of my life. I dont know if I will ever rent from Budget again.

The lady behind the counter was nice but the line was extremely long and I waiting for 40min to pick up my car.

After a 1 hour drive to the airport for a one way car rental due to full flight I was told they had no car and wouldn't be getting any. There was a waiting list with over 20 people that had reservations for cars that weren't available upon arrival. The worse experience I've had in over 35 years in the airline business dealing with a rental. After calling Dollar the refused ti believe there was a car issue at that location.

I picked up the car and was immediately disappointed, it had stains everywhere and drove like a golf cart. Probably the worst rental I’ve ever had.

No car at pick-up location. Avis would not do anything to get me a replacement car. Had to take a taxi ($24) to airport for new pick & drop off ($24), 2-hours out of the way. Vehicle had been in bumper accident. Terrible experience.

The pickup process was not well run at all. Thirty minutes to get three people cars.

i booked a camry for $100 one day and the pick up was in lexington and the drop off in Columbus. i had to wait long time for the agent because there was no one in the front desk. then, he came and told me we had only a truck car availavle.( note that before i came to the branch, i made a call to AVIS to confirm the availability, and they told me it is available!) i was force to take the truck, so i can finsh my work at columbus. i had a low back pain and the truck was not comfortable. also, after i made the drop off by one day, i got an email form AVIS with the receipt. i was shocked from the charged price! it was $250 for one day trip! the original price was $100. i contacted the and did not get any explination about the extra charge

At pickup, they would not let us add drivers without every driver having their own credit card. We’ve rented from several rental car companies over the past 8 years and have never needed all 3 listed drivers to have their own credit card, only the primary renter has needed a major credit card. When we asked to use a debit card and a deposit to add drivers, we were told “that’s not how we do things here” in a rude tone. Because of that, we had to make a 14 hour trip (one way) with only one driver, out of 3 capable adults. When we picked up the van, it wasn’t cleaned well. There was sand and dirt in the carpet all throughout the second and third rows, the cup holders in the center console had something sticky in them, and there were candy wrappers in the third row. I didn’t notice the sticky substance or the candy wrappers until later that evening, when we were packing up to leave, so I cleaned it and went on. The oil had also not been changed in the car. I kept getting “change oil soon” notifications. We will not be renting from National again. I was not impressed with the lack of cleanliness, their lack of proper maintenance their vehicles, or the rental policy on adding drivers.

All perfect National have excellent customer service all ways

It was a one way drop from Louisville to Chattanooga due to Delta canceling my flight. The rental process was easy and although I booked standard-I got a Jeep.