Good experience overall: the car was great, the staff members at the pickup area were friendly and helpful, and the price was good too. Main area for improvement: the drop-off area (which was a self-service kiosk) was very, very difficult to find! The drop off area was in a parking garage and there were no signs outside or inside the parking garage to direct us to the kiosk. We eventually stumbled upon it after about an hour of searching (and asking locals for assistance). The kiosk itself did not provide any further instruction on where to park the car, which necessitated another 15 minutes or so of stumbling around to find a few (marked, but barely) spots nearby.
Staff were helpful and friendly and pickup/drop off was easy.
More instructions could have bee provided on how to charge our electric car - We should have been told to download an app to charge our car around town, how to actually charge the car, etc. Plus, the first EV car we were given did not charge correctly, but the second did.
Drop off was terrible. Avis sent us to an unmanned office without any warning. That cost us hours of our time.
Very Good|Jul 2017
I had some problems with my reservation and the staff member there (I think her name was Gri )?)) went above and beyond to help fix them. Ultimately it didn't work but her excellent effort is what I remember.
The rest of the staff appeared busy but I'm not sure if they were as helpful to the waiting customers - yes there was a line. Also the location is not so easy to get to unless you're aware of the metro lines.