I rented an intermediate Ford Focus or similar from the airport and was offered the BMW Mini Cooper on arrival, which turned out to be really fun to drive and comfortable. The check in process was easy. We were not gouged an exorbitant amount for required insurance. We returned the car right at closing and they let us leave the car for them to process in the morning. We were charged the correct amount without any problems.
Everything was great.
Fast service, not a big Deposit, quick return of the Deposit.
Everything was fine!
Model of car. I reserved a golf or similar and got a Renault capture with insufficient space
Very Good|May 2017
Took forever to get our rental car. There was a new person, her first time working alone, which was not problem. But it was when the computer system crashed, and lost our reservation was the problem. We were in a foreign country, trying to communicate in another language. It took almost 2 hours to get our rental.
Very Good|Apr 2017
The car was ready and the staff spoken v good English,a help
After dropping the car off at the airport, we walked out the door and immediately caught a city bus that took us within two blocks of our hotel.
On Saturday morning there was nobody at the drop-off location. I was supposed to key-in a code at the key drop box but none had been provided on the rental agreement that I could find so I had to e-mail their Vienna office confirming that I had, in fact, returned the car on time. I also noticed that the clock at the drop-off box was an hour fast, which would, I suppose, make it look like cars were returned late when they were returned on time.
Customer service. We wanted to shorten our reservation to 4 days with drop-off by 12:29 pm July 6. I called toll 1-800# & was told to call local # we rented from. I called there numerous times. each time the woman said she was very busy and to call back later then hung up.many more problems....
Somewhat better pricing than other car rental agencies. No problem with picking up in Salzburg and dropping off at Munich airport (i.e.: a one-way rental). Very capable and cordial rental agent in the Salzburg office.
All European car rentals seem to be insanely expensive, as compared with American agencies. I don't think it's just the higher taxes. A mystery.