I was charged more than the rental contract stated. I was charged for fuel when I returned the vehicle with a full tank of gas. I was also charged fees that should not have been charged. This is very disappointing and I formally reached out to Hertz to complain.
Drop off was super easy
Flight arrived early staff said my vehicle wasn't available, nor were any others in the class, tried to up-sell for 3 times the agreed upon cost. Told me I would need to wait for 2 hours until my reservation. At reservation offered me my choice of 3 vehicles and when I went to pick it up there was an entire row of my class of vehicle available. Definitely walked away feeling like the desk clerk I first spoke with chose to inconvenience me because I wouldn't accept the up-sell.
Pickup did not hold the vehicle. They claimed I needed to provide my flight information (what form??) so that they know I'm coming. Why make a reservation if you don't KEEP the reservation?!