Cheap Car Rentals in Cerro Colorado, Tijuana

When we arrived at Hertz, one person seemed to have our name on a list, but the check in desk did not have our reservation in the system. It took another hour for them to set us up with a new reservation. I don’t know if this was the fault of Kayak or Hertz, but it was incredibly frustrating and disappointing. Will likely not use Kayak again.

There was no staff at airport, and I couldn’t reach an agent due to site phone number not working. After 45 minutes of trying to get help I walked to car lot to pick up vehicle. Was charged outrageous amount for insurance.