You need to change your survey form - these guys DID NOT HAVE OUR CAR - AND I PRE-PAID. My wife and I were left stranded, with all of our luggage, after a lengthy journey, at the time we said we would be there....standing on the curb at Tijuana Airport...where the Green Motion clowns TOLD us to stand, and to call them so they could pick us up to bring us to our car. They gave us BS stories about staff not showing up, were going to call us back (but didn't), told us to get on some bus at the airport... We had two Mexicans trying to help us with the jerkwads at Green Motion. The whole experience seemed like a scam operation. They claimed to have not charged us, but I haven't yet sorted the bills for my recent vacation, which went fine with the flights, cruise, whale watch, hotels, etc. Everything on the 25 day trip was fine, except for the goons at Green Motion. If it turns out I have been charged, I will be in touch for a refund.