Cheap Car Rentals in La Mesa, Tijuana

When we arrived at Hertz, one person seemed to have our name on a list, but the check in desk did not have our reservation in the system. It took another hour for them to set us up with a new reservation. I don’t know if this was the fault of Kayak or Hertz, but it was incredibly frustrating and disappointing. Will likely not use Kayak again.

There was no staff at airport, and I couldn’t reach an agent due to site phone number not working. After 45 minutes of trying to get help I walked to car lot to pick up vehicle. Was charged outrageous amount for insurance.

You need to change your survey form - these guys DID NOT HAVE OUR CAR - AND I PRE-PAID. My wife and I were left stranded, with all of our luggage, after a lengthy journey, at the time we said we would be there....standing on the curb at Tijuana Airport...where the Green Motion clowns TOLD us to stand, and to call them so they could pick us up to bring us to our car. They gave us BS stories about staff not showing up, were going to call us back (but didn't), told us to get on some bus at the airport... We had two Mexicans trying to help us with the jerkwads at Green Motion. The whole experience seemed like a scam operation. They claimed to have not charged us, but I haven't yet sorted the bills for my recent vacation, which went fine with the flights, cruise, whale watch, hotels, etc. Everything on the 25 day trip was fine, except for the goons at Green Motion. If it turns out I have been charged, I will be in touch for a refund.