booked the car through a company called ladybug which i wasnt aware was an american booking agent, so i had to pay a 99euro collision waiver insurance which i thought was included!! The lady at Hertz was great and the car was good, we were held up en route to the airport and didnt have time to fuel. the key drop was so easy at the end of the trip, it saved us time as we were running late, next time we go i will be going direct to hertz and by passing the booking agent, overall great customer service,