Cheap Car Hire in Serena, Bogotá from AED 19

The company delivers scratched and in poor condition cars, then excessively charges for damages that were not there

From the start, the CSR did not even say hello; did not answer my questions cordially and when I asked as to why, she became indignant and rude. In the contract it stated that the car had to be returned washed and cleaned, which I did (paid to have it professionally done). When I returned the vehicle, I was still charged a fee for cleaning. After I complained about it the same CSR said it didn't matter if I washed it or not that they were going to charge me a fee none the less. I paid cash for which I was not given a receipt even though I asked. There was no document showing that the vehicle was returned in good condition or that it was even returned. I was told "not to worry about it". The weekly price through KAYAK was excellent but the Customer Service experience was not desirable. I will think twice before recommending Royal Rent a Car.