When I picked up the car, the lady at the desk told us that there was no SUV available (category that I booked) and that she was giving us a BMW break, claiming that it was the same category (which is NOT; I booked an SUV not a “large car”). After insisting and showing her that we werent going to settle for a break, she miraculously found an Audi SUV available. How convenient.
Kevin was very helpful, polite and pleasent. Very happy with service.
Cancelled our reservation without contacting us. Hired a taxi to take us to the rental spot only to find out it had been canceled without notifying beforehand. They only had a compact to give us when we booked a larger car. Sent us to another location at the airport which they said had our size car available, required hiring another taxi. Arrived at that location and was told they have no cars. Hired another taxi to go back to the original location and had no choice but to take the small compact or nothing. Crammed 4 people and bags into that car. Spent $100 on hired taxis. Ruined 3 days of travel plans. No discount for trouble. Only a discount because of the difference in size category. Not happy. Very, very unhappy. Will not use kayak or sixt again.