Staff was courteous. I had picked the cheaper "We choose" option, getting my anything above an economical class car. The employee asked me about my plans and when I mentioned camping and hiking far in Charlevoix, he offered an SUV they had on the lot. It was definitely more than what I expected and it made a difference in our trip.
No option to return the vehicle on Sundays, as they're closed, so I had to rent the car for an extra day to drop it off on Monday morning.