The pick-up was easy and the car was clean, but there was a lot of damage on the car. I suspect they charged the other renters for repair, and then kept the money without actually making the repair - multiple dings and dents on the back tail gate. They noted them for the record and, so far, they haven't tried to also charge me for them. When I picked up the care I was surprised to find that they charge 5Euro a day for travel outside the country. They said I could just pay for those days I was outside the country, but when I got the bill, they charged me for every day, even though I was only out of the country for 3 of the 8 days. So, in the end, they weren't any better than any of the other slimy car rental agencies.