I was mislead by the agent in terms of prices etc, way overcharged and not clear. I was taken advantage of
The service staff during the collection of the rented car was very helpful and give in her best profession in explaining the taking over the car procedures. She was very polite and understood the essentials of customer's needs. \Keep up the good job.
Pick staff were very pushy, unaware if the possibilities for cars in Croatia, claimed we couldn’t have a BMW in Croatia. Very insistent about our needs for insurance.
Easy drop-off process- just didn't understand it at first.
Fairly easy to find drop-off, though a little better instructions at pick-up would have helped.