I had a confirmed email saying the rental was booked, when I flew in after 24 hours of travel Thrifty tells me they didn’t have a car for me. I will never use Kayak for a car rental again. Ever. It’s a busy time of the year, no one else had cars available. Imagine flying in to a town and being left stranded at the airport. This will happen to you if you use Kayak and Thifty.
The counter said that they had received the booking but were out of car. Will never book with them again.