Cheap Car Rentals in Reno

Comfortable clean cad. Wish price to rent a larger car wasn't so high. It was the better price around.

Convenient

They were very efficient and made it easy at the Reno Airport Alamo location. The price was the best compared to other rental companies. Would definitely consider Alamo first when I go to rent a car again.

I could not find my driver's license, so I was not able to rent the car after having made a reservation in advance. I COMPLETELY understand and agree that it was my fault. However, because the car was not taken out of the lot, I should not have been made to pay the insurance or taxes, etc.

Meeting daughter in Reno (both flying in), my flight delayed so I call Hertz to add her as a driver so they could use car to leave airport and eat a meal. No joy whatsoever, person understood the issue but said no way. Said do it when you get to the counter (well I am going to be at 30,000 ft when they arrive. Fortunately my daughter persisted and went to the Hertz counter and since she has not yet converted her ID to her married name she talked them into giving her the car. Reserved a Premium class car, we had 5 people and was not as big as I thought a premiums car would be. Does seat 5 so we made it work. Trunk was small for rated 4 bags (especially when two are female with lots of stuff). So bags were on laps.

So many things were horrible with this rental. First, we didn’t realize it was offsite pickup. That would have been ok, but for the fact they have no shuttle. We had to get a taxi to take us there. Uber wanted $23 to go 2 miles. Then, the car was dirty inside - had not been vacuumed at all. It was impossible to adjust the seat to make it comfortable. When we were in Tahoe, a light came on - “Engine Malfunction - get inspection!” This was pretty scary. It took 3 calls over 45 minutes to get roadside assistance on the line. He told us to take the car to the Hertz rental at the Ritz Carlton in Tahoe, or the one at the Truckee airport. The next day, I called both locations (Googled their numbers), and neither number was correct. I then called customer support, but couldn’t reach anyone. I called every number on the rental agreement (5 different ones), but all went to the same automated number where you can’t speak to anyone. I called roadside assistance again, but an automated message told me there was no one to help me, and then disconnected me. I finally called the location I rented the car from and she told me there were no Hertz locations at either location, and didn’t know why roadside assistance told me there were alternate locations. I then asked her what to do since I wasn’t able to reach roadside assistance. She told me that if the car broke down, to call roadside assistance for a tow. I asked her how we get back to Reno, and she said to ride in the tow truck. I told her that my mother and I were traveling together with four pieces of luggage, and we’d never fit in a tow truck. She told me they wouldn’t pay for a taxi or Uber. This was Hertz, not a half-rate company. It was extremely disappointing from the company that prides itself for being number one!

Rented for $220 online. Pickup at 6pm, drop-off at 6pm. Enterprise calls to tell me they are closing early so can I pick up the vehicle earlier. I said yes since my flight was expected to arrive at 2pm. A triple delayed flight brought me to Reno at 4:45 pm. I tried to work with the airport car rental desk, but they were no help. They just wasted my time. Which allowed the Mill Street location to close before I arrived. The next morning the Mill Street location wanted to charge me almost double the price, $436, for the rental. So, after being of no help at the airport, closing early at the Mill Street location 15 minutes before I could get there and then acting like they were doing me a favor to give my the rental at the agreed price, I have no use for Enterprise anymore.

There were several young men working the process of picking up the car(s) and they had a really good, fast system in place. Really liked how they operated.

Overall, it was a really good experience!!!

The Customer Service Agent at the checkout desk in Reno was friendly, personable, and informative. :) I think the price paid for one day rental is a bit high these days.

Friendly helpful staff

Great price location fast and easy process

the gal at the storefront in Reno was so good and friendly. The guy at STS was equally friendly and it was so easy to pick up and drop off.

Friendly staff at the Reno airport. They recommended an upgrade for a larger vehicle and were able to offer it for a much lower price than they initially quoted. The vehicle was almost new and very comfortable to drive. Drop off was easy and convenient.

Unfriendly staff at the time of pick up and drop off. Car not working great.

Brand new Ford Edge, problems with eco drive, shut off while moving, all gauges & screen blacked out, dead wheel, couldn’t get eco drive to turn off. Car never should have been on the road. I booked online, and my rental cost doubled at the counter, very shady.

The upgraded us to a Mustang. Great service!! Me recommendation is to have your lanes more clearly marked so people know where to go for service.

Car was trashed. Not clean, damage to the car that was done prior to me and wasn’t fixed

Eventually getting a new vehicle was the only thing I liked. This was by far the worst rental car we have ever had. The sticker in the upper left hand side on the windshield said the cars next oil change was due at 23,000 miles. There were over 40,000 miles on the car. The car wouldn’t engage into reverse right away. My father had the car in reverse, took his foot off the break and it rolled forward. The transmission shifted roughly. The car got stuck in literally an inch of snow. To get the car to move we had to drive with the traction control off (not ideal nor safe). It snowed again, and the car was terrible. Our whole trip out to the Reno/Lake Tahoe area was for skiing. I looked at the tires on the vehicle, both back tires (passenger side definitely worse) we’re both smooth as a baby’s bottom. The back passenger side tire literally had multiple holes in it, one of which the cords and threads of the tire were showing. I called budget and told them this, to which they responded they didn’t have any other vehicles. How is a rental car company content with sending vehicles in that condition out? And hearing from customers the unsafe conditions of the vehicle and basically just telling them tough luck? That baffled me. We easily could’ve gotten into an accident driving in the snowy conditions with bald tires, or easily had a blowout on the high way with the cord showing/hole in one of the tires. I was not content with being told tough luck, so I continued calling budget until someone was able to give us another car. I believe the girl I spoke to was Alyssa in the roadside assistance department. She was accommodating and told me she spoke to a manager at the Reno/Tahoe airport and they had a comparable car ready waiting for my father and I and to just go to the budget desk and say we spoke to her. We drove to the airport and we’re told by the workers they had no idea what I was talking about and had “no cars available” but they gave us another car. Overall I’m extremely dissatisfied with my experience with budget.

Waited over an hour and the single budget agent was not gaining as perfered customers jumped in front. Got online and reserved a truck at Enterprise and was checked out in 5 min. That’s my experience with Budget. Sidney Strauss

Budget had screwed up my check in information then tried to increase my price because they could not retrieve my original contract 300 dollars higher than my kayak quoted price I said something and was treated like I was doing something wrong had to be stern with them that this was not the contract price. Then they tried to give the the price of their insurance which was once again not the contract price.i said something to the counter worker and she said she couldn't handle me as a customer because everything she was doing wasn't to my satisfaction. when they lost my info tried to up charge and make a new contract. When I finally got a supervisor she was able to listen understand how to fix it and then finally gave me the price of my original contract. The really bad part is that manager stood right next to the counter worker never provided accurate help to the counter worker when asked and only seemed like she finally did her job because I had hard copies of my contract with me! And this took over an hour to check in and get my car then the gentleman giving out the keys wanted to talk story about his life more than I cared for and was delaying my vacation more!

Long line to get car after 10 hours of travel. Dropoff was great.

Easy to pick up if you know in advance you have to have a credit card for an SuV but not to just rent a regular card that's a dumb policy . . The staff was great I waited 3 hours trying to figure out how I was going to get home with out an vechile