Cheap Car Rentals in Reno Airport

Vehicle had a very bad rotor which cause a great deal of vibration when breaking. This was unsettling since we were driving in mountain areas. I told the associates when I dropped it off about the problem. They said it would be taken care of. I hope they do!

Easy to get my reservation and my car and easy to drop off. Nothing to complain about.

Comfortable clean cad. Wish price to rent a larger car wasn't so high. It was the better price around.

Smooth sailing, everything!

The door sticker said “enhanced cleanliness” however there was a water bottle & rental contract from prior renter in the car.

Of course the prices are higher now than what they use to be, however, I did a lot of shopping around and Kayak had the best rates. I would have preferred a different midsized car for the long drive we had rented the car for. It was more of a compact. I know they are low on cars right now but there were others available. The car was extremely clean! Overall the experience was good and I would rent again from Kayak/Hertz!

Friendly staff at the Reno airport. They recommended an upgrade for a larger vehicle and were able to offer it for a much lower price than they initially quoted. The vehicle was almost new and very comfortable to drive. Drop off was easy and convenient.

Brand new Ford Edge, problems with eco drive, shut off while moving, all gauges & screen blacked out, dead wheel, couldn’t get eco drive to turn off. Car never should have been on the road. I booked online, and my rental cost doubled at the counter, very shady.

The upgraded us to a Mustang. Great service!! Me recommendation is to have your lanes more clearly marked so people know where to go for service.

Long line to get car after 10 hours of travel. Dropoff was great.

Easy to pick up if you know in advance you have to have a credit card for an SuV but not to just rent a regular card that's a dumb policy . . The staff was great I waited 3 hours trying to figure out how I was going to get home with out an vechile

Car was trashed. Not clean, damage to the car that was done prior to me and wasn’t fixed

Eventually getting a new vehicle was the only thing I liked. This was by far the worst rental car we have ever had. The sticker in the upper left hand side on the windshield said the cars next oil change was due at 23,000 miles. There were over 40,000 miles on the car. The car wouldn’t engage into reverse right away. My father had the car in reverse, took his foot off the break and it rolled forward. The transmission shifted roughly. The car got stuck in literally an inch of snow. To get the car to move we had to drive with the traction control off (not ideal nor safe). It snowed again, and the car was terrible. Our whole trip out to the Reno/Lake Tahoe area was for skiing. I looked at the tires on the vehicle, both back tires (passenger side definitely worse) we’re both smooth as a baby’s bottom. The back passenger side tire literally had multiple holes in it, one of which the cords and threads of the tire were showing. I called budget and told them this, to which they responded they didn’t have any other vehicles. How is a rental car company content with sending vehicles in that condition out? And hearing from customers the unsafe conditions of the vehicle and basically just telling them tough luck? That baffled me. We easily could’ve gotten into an accident driving in the snowy conditions with bald tires, or easily had a blowout on the high way with the cord showing/hole in one of the tires. I was not content with being told tough luck, so I continued calling budget until someone was able to give us another car. I believe the girl I spoke to was Alyssa in the roadside assistance department. She was accommodating and told me she spoke to a manager at the Reno/Tahoe airport and they had a comparable car ready waiting for my father and I and to just go to the budget desk and say we spoke to her. We drove to the airport and we’re told by the workers they had no idea what I was talking about and had “no cars available” but they gave us another car. Overall I’m extremely dissatisfied with my experience with budget.

Waited over an hour and the single budget agent was not gaining as perfered customers jumped in front. Got online and reserved a truck at Enterprise and was checked out in 5 min. That’s my experience with Budget. Sidney Strauss

Budget had screwed up my check in information then tried to increase my price because they could not retrieve my original contract 300 dollars higher than my kayak quoted price I said something and was treated like I was doing something wrong had to be stern with them that this was not the contract price. Then they tried to give the the price of their insurance which was once again not the contract price.i said something to the counter worker and she said she couldn't handle me as a customer because everything she was doing wasn't to my satisfaction. when they lost my info tried to up charge and make a new contract. When I finally got a supervisor she was able to listen understand how to fix it and then finally gave me the price of my original contract. The really bad part is that manager stood right next to the counter worker never provided accurate help to the counter worker when asked and only seemed like she finally did her job because I had hard copies of my contract with me! And this took over an hour to check in and get my car then the gentleman giving out the keys wanted to talk story about his life more than I cared for and was delaying my vacation more!