Cheap Car Rentals in Downtown, Reno

I’d like to hear (via a message) that they acknowledged return of the car and will be sending me a receipt shortly.

Bait & Switch tactics Asking me for my airline information but not booking me at the airport. To add to that, you book me at a place that closes at 5 pm knowing airlines have a 1 in 5 glitch such that when I’m delayed, the office is closed and I need to rebook at 3 times the price. Shame on you, despicable tactics. I will never use Kayak to book ever again

The Branch Manager had very poor customer service skills. There was a miscommunication on insurance coverage, he did not want to help me resolve the problem. I asked him to call the corporate office together so we could find a resolution and he refused to do that. When I insisted we make that call, he threatened to call the police if I did not leave the office immediately. I have never experienced this poor level of service in a car rental office. I expected better from Hertz, and maybe it is a need for customer service training for that particular manager, but it is a poor reflection on a good company.

Prompt. Friendly service.

They gave me a nicer car than I reserved. It was a quick easy pickup and drop off. That hits all of my requirements. Good job enterprise.

Rented for $220 online. Pickup at 6pm, drop-off at 6pm. Enterprise calls to tell me they are closing early so can I pick up the vehicle earlier. I said yes since my flight was expected to arrive at 2pm. A triple delayed flight brought me to Reno at 4:45 pm. I tried to work with the airport car rental desk, but they were no help. They just wasted my time. Which allowed the Mill Street location to close before I arrived. The next morning the Mill Street location wanted to charge me almost double the price, $436, for the rental. So, after being of no help at the airport, closing early at the Mill Street location 15 minutes before I could get there and then acting like they were doing me a favor to give my the rental at the agreed price, I have no use for Enterprise anymore.

Waited in line for 2 hours to pick up my rental car. Then after I got it I realized they charged me for insurance I had declined. Will never be using them again.

They would not give me a car even though it was paid in full. they left me stranded at Reno airport. Rose was beyond rude as was Jackie.

We waited an hour to just get to the counter. Then another 45 mins to get the car