The woman who helped me at the desk in Tel Aviv was extremely helpful and very nice. I give her the highest compliments.
Poor english skills led to a difficult process...
Pick up staff good, car in good shape
Drop-off a little more complicated
Expensive, long waiting, difficult to find dropOff place
At the end I paid a lot more money to do this thru Kayac, because the milage is limited and they forced me to take an insurance that I dont need because I paid with American Express. The Car the gave me was very damaged, the air conditioning malfunctioning. The car was dirty. The service at the counter was a disaster
I booked the car for $24 dollars total for the weekend. I was asked to give $100 dollars for the weekend because "insurance is not included"
Long wait to be served (30+ minutes) Despite having global rental car insurance cover, they insisted we must buy their insurance - which costs double the price of the rental car. On top of that, they wanted more another double of the rental fee for dropping the car at the airport. So in total, although they confirmed the booking for $28, they wanted to charge nearly $150. This is shady and dishonest business practices.