All of the staff were helpful and courteous.
I called to ask whether I could pick up a bit early (40 minutes, as it turns out) and said that I would drop off earlier. However, when the person at the counter handed me my contract, the price included a $12 parking surcharge and an additional $25 to $35 for the early pickup (can't remember). I got them to fix the early pick up fee, but the "parking surcharge" stayed. That is appalling. Parking is a cost of business for them, so if they are going to add a surcharge for it, then why not a customer service surcharge, cleaning surcharge, etc. It felt like dishonest nickle and diming and reminded me why I haven't used Budget for about 10 years. They did the same thing to me in Vancouver in the early 2010s.