I wasn't able to use this rental as a family member tested positive for covid right before our trip. I tried to contact sixt multiple times, via phone. Email, their website but was unable to receive any sort of response. There is no customer service of any kind.
The agent missed damage to the roof and trunk of the vehicle during pick up. I pointed out the damage and she recorded only the damage to the roof. When I returned the vehicle they said I caused new damage to the trunk. I told them I had pointed that out and the damage to the roof when j picked the vehicle up. The agent inspected the vehicle in the early morning when it was still kind of dark outside and she was using her phone light. Basically, they are charging me for damage I did not cause and that they missed.
The staff as Sixt is fantastic. They are friendly, competent and speak English.
They called to tell me the car, as equiped, wasn't legal to drive to the scheduled drop off location until after I made the booking, then tried to upsell for more than double the price. When I went to cancel the booking for the unequiped car (within 24 hours of making the online booking), they said the cancellation charge would be $60, but then charged me almost $400. I told them in at least 5 emails I made other arrangements and wanted to cancel, but they kept replying with BS. I am disputing with my CC company.
Brand new, 80km, Skoda Fabia. One way drop-off from Toulouse to Bordeaux.
This is the first time we have used Sixt - having hired almost 50 cars from Toulouse airport over the years . We booked to collect the car from the airport which was confirmed on the initial booking but then without our knowledge, changed to a town pick-up on the final confirmation 2 days before pick-up - it took 3 emails to get it put right. The price was quoted in £ but invoiced in Euros - if we had known that we would have saved bank exchange charges by using a Euro bank account rather than a Sterling account. On our return we found that they had credited our account with the hire charge only to then take it again, incurring further exchange charges - the reason being, although we weren't told at the time, that we had used a different credit card for the security deposit to the one used for the original booking. 3 further emails but no apology or offer to re-imburse the extra bank charges - just an arrogant conceit on behalf of both Sixt France and Sixt UK that 'Sixt is right, the customer is wrong'. Decent cars let down by sloppy administration and unhelpful staff.
After waiting in line for a long time because the clerk was 45 minutes late to work, he notified us that although they did have the reservation and they did approve it, they did not have a car for us. He also refused to help in the cancelation