Cheap Car Rentals in Wilmington

My kayak reservation was not found by hertz at the airport.

Easy pick up and drop off, clean car that worked well.

fast and easy and the car was very clean

only takes credit cards, no debt or can or checks

Received a different class of vehicle. May have been an upgrade but was less pleasant to drive for a week than desired class.

Parking lot not well lit at all.

We decided to get the car a few days earlier and changed the reservation with the help of customer service of budget itself. We also recieved a confirmation with the new data. As we tried to pick up our car we had to learn that the budget shop will not honor our reservation and that they have no car for us. Fur sure we had a lot of trouble to reorganize our whole trip.

I give Customer service an E I give Rental service an E I give the Car an E

When we arrived for pickup there was no one at the counter. A sign said he was out moving cars. We waited 15 mins for his return. We had reservations for a car but was told he had none available. No further explanation. Was not friendly or apologetic. Simply stated ‘I don’t have any cars’. His suggestion was to check with other companies & see if we could find something. Upon further questioning, he told us he had 2 cars due back at 6. Our reservation was for 5. We waited and a car was returned at 6:05 so we received that one. It was filthy. Sticky from spilt drinks. The car was not cleaned for us. We literally signed paperwork and handed us the keys for the car. We asked for him to go look at the car to be sure nothing was wrong with it, no damage, before we took it. He reluctantly went out and did that. And we took the car. Return to a different location.. just as unfriendly. Paperwork was signed. And we left. No inspection of the car.

They cancelled reservation last minute Refused to give me an upgraded car for same price

Easy to get to car at the airport. No issues.

Their system doesn't update for over 36 hours from when cars are checked in/out. So even though it said they had a minivan available, which I specifically needed to hold us all, they didn't. The woman at the front desk was clearly a seasoned employee and couldn't care less about helping me in any way. She was rather dismissive and rude and basically told me I had to figure it out and to go away. I ended up having to look up every Enterprise in a 50 mile radius on my phone and call them individually in hopes of getting a minivan. She could've easily looked it up on her computer, but that was too much effort I guess. After spending an hour doing this and having no luck, I went back to the desk and spoke to another employee who was infinitely more helpful. He explained there had been a marathon in town, so all the minivans were out, but there should be a few returned in the morning. We needed to leave for our trip in the morning so I told him that worked great and I booked one in hopes it'd be ready in time. Fortunately it worked out and we left in time! It was the most frustrating customer experience I've ever had though, especially since the rude employee was clearly an"untouchable veteran" of the company

Great folks

The convienence

Car was absolutely disgusting when we got it.

The car was not ready when we arrived- we had to wait for almost an hour- but the people were friendly and the car was great