Cheap Car Rentals in Wilmington

I appreciated the speed and ease of renting from Hurts!

Routine as expected. Curious staff.

Drop off was quite a problem as they had no parking spots available as instructed to park the car in those spots and no one working at the time not couldn’t get any time of help on what to do over the phone either. That took a whole lot of extra minutes and we almost missed our flight. On top of that, I never got my receipt back after the opening hours so decided to call to make sure all was ok and they said the reservation number I had which was my hertz receipt number given by them wasn’t pulling up my information, was someone else. They couldn’t find my reservation with the number they provided me nor my drivers license nor my last name. Finally only by my credit card charge they found me but said it was a different reservation number than I had - which was my hertz receipt tho. And then they said it was still an open reservation as if I still had the car when I absolutely didn’t. So they still haven’t checked it out and finalized my rental. By 11pm I finally got the receipt email sent after calling them abs going through all that around 3pm and car was dropped off at 5am.

only takes credit cards, no debt or can or checks

Received a different class of vehicle. May have been an upgrade but was less pleasant to drive for a week than desired class.

Parking lot not well lit at all.

Car was not very clean- I had to clean the inside and outside of the windshield. Other than that, it was a good experience.

We decided to get the car a few days earlier and changed the reservation with the help of customer service of budget itself. We also recieved a confirmation with the new data. As we tried to pick up our car we had to learn that the budget shop will not honor our reservation and that they have no car for us. Fur sure we had a lot of trouble to reorganize our whole trip.

I give Customer service an E I give Rental service an E I give the Car an E

Their system doesn't update for over 36 hours from when cars are checked in/out. So even though it said they had a minivan available, which I specifically needed to hold us all, they didn't. The woman at the front desk was clearly a seasoned employee and couldn't care less about helping me in any way. She was rather dismissive and rude and basically told me I had to figure it out and to go away. I ended up having to look up every Enterprise in a 50 mile radius on my phone and call them individually in hopes of getting a minivan. She could've easily looked it up on her computer, but that was too much effort I guess. After spending an hour doing this and having no luck, I went back to the desk and spoke to another employee who was infinitely more helpful. He explained there had been a marathon in town, so all the minivans were out, but there should be a few returned in the morning. We needed to leave for our trip in the morning so I told him that worked great and I booked one in hopes it'd be ready in time. Fortunately it worked out and we left in time! It was the most frustrating customer experience I've ever had though, especially since the rude employee was clearly an"untouchable veteran" of the company

When I arrived the young woman working the desk was both courteous, friendly and worked in a timely manner. She really was the best part of the experience. The car was very clean, drove smooth and was perfect for what I was doing. I would strongly recommend your facility to anyone I know who will be traveling through your city/airport. Thank you so much

The gentleman who helped us was friendly and helpful in every way. The prices of car rentals have become outrageous. Just because there is high demand for something doesn't mean you should overcharge people just because you can.

The Drop off experience was horrendous. That is the fault of the raleigh Avis and not the one from Wilmington. Could not find the location that is in a mall with absolutely no signs outside to let you know which part of the mall to go to I sure hope they find my car as I literally had to drop it off to catch an airplane. I did find the location inside the mall miraculously and left the keys with only one person that was working the desk in the line with about eight people long. Never again Avis while I go to that location or maybe even Avis at all.

The car was fine but had to call the company because they charged me $30 extra. The representative told me it was for taxes which turned out to be untrue. Currently waiting on a refund

$114 is high for a 1-day rental of a small car in a small city. Invoice of $130 was wrong, but she fixed it.