Great brand new car (only with 5'000km) with full extra. Very fast service in pick up and drop off.
The car was consuming a lot of petrol... only that.
Staffs professionalism and friendliness. Speed of Check in and out
I got excellent service when I picked up the car. They gave me options to choose from and really went above and beyond what I normally expect from Hertz. (I have been a Hertz gold member for about 12 years). However when I got my receipt I found there was a $190 charge for "damage". There were some lousy pictures of the alleged "damage" but it looked like normal wear - maybe a suitcase dragged across the bumper as it was being pulled from the back of the vehicle. The "damage" would probably come out with a good car washing! So good car, excellent pickup experience but I leave feeling like I was ried off.
Very Good|Aug 2016
My dropoff location was different but in the same city as my pickup location. I liked that I wasn't charged any extra fees.
The car quality was mediocre. I couldn't get information on my international booking by contacting the 1-800 customer service.
The assistance of Mr. Nurullah and his boss was very friendly. Instructions were clear and people were very helpful.
huge traffic on the way to the Hertz office in downtown.