Cheap Car Rentals in Bedford

Pam was awesome. (The woman who checked our car out). She was super friendly and quick.

I called local agent while traveling to ask question. He referred me to a (useless) 800 number which had never answered. Agent hung up and would not answer my subsequent phone call. His name was John (Bedford).

The worst. The rental car company cancelled my car less than 24 hours before pick up and didn’t offer me an alternate solution. Terrible customer service

I got to the counter and nobody was there to help. I had to phone the guy who attended and got a smoke smelling car from some friends. Really a bad experience

Easy drop off at Logan airport-attendants were very courteous at both locations-

The reserved vehicle was not available.

Easy drop off at Logan airport-attendants were very courteous at both locations-

Hertz was very unprofessional. They called me a few hours before I was scheduled to pick up my reservation and told me they had no cars for me. They didn’t help me find a car at a different location, and I had to call around myself. I spent 2 hours on the phone with them trying to find a car and trying to get them to honor the price I reserved the car at. They were not helpful at all and it was a terrible experience. They were then going to charge me for changing a pickup location (even though they caused this change by not having a car there for me like they were supposed to) and then I had to pay $400 extra in fees and taxes at the new pickup location. When I went to return the car when the rental was complete, I showed up to the door at 7:50 and the man just stared at me and wouldn’t open the door and gave me the “no” finger wave. He then opened the door at 8:02 and all he did was take the key from me and say “you’re all set”. This was an awful experience and I won’t be using hertz ever again.

Cleaner car and better customer service

When I got there they claimed the order was canceled and they tried to call me and they had nothing to offer me.