Cheap Car Rentals in Dubuque

The employee at the Dubuque, IA Hertz (tall slim guy, with beard) was not friendly and very aggressive. His tune was rude and he was very confrontational. I was talking with him very politely but he would raise his voice for no reason. When I had asked if I could change my vehicle at pick up, he said he didn’t have any other option. Then when I started to probe more and pointed at the vehicles at the lot and asked if any of those were available, he denied. Eventually he said that he’d upgrade it for $50 dollars more, from a sedan to a jeep. When I asked why, he said it was because the upgrade was many levels up from what I had reserved as a medium suv. And then he said he would let me have the jeep. So essentially he didn’t tell me the truth at first and said all cars were reserved but then for a fee he upgraded to a jeep.

Customer service is rude. I usually really like using Hertz but this time around was a disappointment.

We did not have a full tank of gas, actually only half full. No windshield wiper fluid, wipers were not the best, no manual, and the warning light for key fob was lit the entire time. We wanted a mid- size SUV and the Honda HR-V wasn’t exactly a mid- size; it is considered a sub compact. So very disappointed in the size of the vehicle. And last but not least, we got two reminders, one which was a certified letter reminding us we did not return the car on time. We did return it on time and when we called to clarify, he said it was all taken care of. A week later we got a certified letter saying it wasn’t returned. We never did get an email or text verifying anything. Not cost or return. Very frustrating.

The pickup was terrible. There was only one car in the lot—a convertible—and it had not been cleared of snow or warmed up at all. I was clearly the only customer for the day, it was a car unsuited for the weather, and yet no effort was made to make the situation more customer friendly. There wasn’t even an ice scraper—I had to “borrow” one from family who were dropping me off and frankly, were concerned for my safety.

I don’t like their rental policy and their rental car